The Fraud Prevention Analyst will be a Level IV Representative and will support end to end provisioning within Supply Chain Management. Fraud Analysis Agent monitors account activity to detect possible warranty fraud, perform case management to identify back end fraud through use of fraud detection best practices, and a variety of internal and external tools or technology resources. As a result of customer contact, he/she updates the company database with all appropriate information. The Fraud Prevention Analyst will also be building cases to submit to the client for Cost Savings purposes and or possible law enforcement engagement using all the information found while working day to day dispatches.
Responsibilities and Duties
Responsibility & Duties
Should be able to identify Fraudulent activities on a request
Need to work and manage multiple queues at the same time
Should be able to look for a trend in the fraud actives that are caught
Contact with any and all stakeholders in the supply chain including customers and manufacturers
Provide appropriate information to law enforcement entities as the request of the client
Support all quality assurance efforts and program criteria
Need to understand and adhere to the SLAs
Need to effectively communicate order cancellation requests to logistics team
Need to keep a track and follow-up on all pending cases in his/her ownership
Need to collaborate with the client and be flexible to absorb updates and process changes
Logistics Service Representative Level IV, Fraud Prevention Analyst requires the following:
HS diploma or equivalent
At least one year of data analytics experience required
Fraud analysis experience preferred
Ability to work both independently and as a team
Logical decision making skills with the ability to articulate justification for actions
Problem solving and investigative skills
Meticulous attention to detail
Excellent communication skills, both verbal and written
Knowledge of Excel and Outlook
Education Requirements
High School or equivalent
Experience Requirements
1+ year
About OnProcess OnProcess is on a mission \xe2\x80\x93 to transform and drive the world\xe2\x80\x99s circular service supply chains \xe2\x80\x93 for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable \xe2\x80\x98circular economy\xe2\x80\x99 processes. At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world \xe2\x80\x93 both in the marketplace and in the workplace \xe2\x80\x93 is critical to our long-term sustainability. That\xe2\x80\x99s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.
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