Job Description

Learning Manager - Market Operations As a Learning Manager, you will be responsible for designing and delivering learning and coaching solutions, based on the business requirements of Customer Support Market Operations. You will be responsible creati

Learning Manager - Market Operations As a Learning Manager, you will be responsible for designing and delivering learning and coaching solutions, based on the business requirements of Customer Support Market Operations. You will be responsible creating digital learning, coordinating training, executing learning global projects, sourcing and liaising with appropriate vendors, reports generation and analysis, measuring training effectiveness and coaching. In this role you will help in the execution and implementation of the learning initiatives as well as support the learning function from an administration, reporting, process, operational and logistical perspective. What you need to bring: Understanding of the financial markets and products Articulate 360 Power BI or PowerAutomate Knowledge of publishing software required, with the familiarity of Microsoft Publisher and PowerPoint preferred Knowledge of Microsoft Office required, with an emphasis on data processing within a publishing environment Familiarity with data processing and visualization software preferred Strong training delivery skills (live and virtual) Intermediate Instructional Design skills (Instructor Lead Trainings and/or self- paced for basic programs) Working knowledge of common digital learning authoring tools such as Articulate, Powtoons Strong Excel skills Excellent communication skills: both written and verbal with experience of giving feedback Strong organizational skills and ability to engage with multiple learning participants and groups on an on-going basis Ability to produce and deliver results in an environment where stretch objectives are continually set to meet increasing customer expectations Working knowledge of latest trends in Learning & Development Understanding and/or experience with Customer Support You would be more competitive with: Understanding of the financial markets and products Articulate 360 (Rise, Storyline) Some of your daily tasks would be: Deliver digital learning requirements such as e-learning, micro-learning videos, etc. Deliver live or remote instructor-led-training Provide back-end support on applicable Learning systems and tools and engage in tasks related to scheduling, reporting and analysis Conduct administrative duties such as maintenance of training calendar, booking of training rooms, preparing training certificates, consolidation and analysis of training reports and records Participate in global learning projects and collaborate with Learning staff and local and global stakeholders At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.