Job Description

Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world\'s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we\'ve been doing this in an unbroken arc since 1798. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that\'s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we\'d love to hear from you. This Learning Administrator position fills the essential role of providing learner support and maintaining the daily operations of learning platforms. The successful candidate will possess a blend of learning administration experience, technical aptitude, excellent communication skills and an action-oriented mindset. This is a great opportunity to gain varied and practical experience in an encouraging and global L&D team. We are looking for a detailed, proactive, and organized administrator to join our busy Learning and Development team. You will play a key role in ensuring a seamless learning experience within the organization. Does this sound like you Read on to find out more about this role and how to apply. RESPONSIBILITIES: The duties of this position will include, but are not limited to the following: Learner & Development Administration Act as the primary point of contact for all learning queries throughout the organization Assess the support requests and determine if the request needs to be forwarded to another team member, department, or vendor. Track invoices/expenses and update the budget spreadsheet. Ensures effective administration of training processes and policies. Maintain accurate learning data/records and generate reports. Provide administration and co-ordination support to the L&D team. Learning Technology Administration Primary point of contact for LMS daily operations and end-user support Support in the launch and management of a digital badging platform Partner with the team, instructors, and vendors to ensure optimal use of the LMS. Identifies process and quality improvements, providing feedback on usage, defects, and enhancements. Troubleshoot, and resolve issues related to systems functionality. Monitor monthly releases for upcoming system changes and deployments. Course Management Build, edit, maintain, and manage the course catalogue (online courses, instructor-led courses and learning pathways.) Provide comprehensive technical review and testing of all courses for go-live. Create and distribute course activity and tracking reports. Promote the effective use of the LMS functionalities for optimal learner experience. Qualifications REQUIREMENTS Experience in a learning administration and coordination role Strong background in enterprise level learning management systems, with preference to Absorb LMS experience. Technical skills as demonstrated through LMS learner support and troubleshooting. Experience resolving technical issues using email, chat and screenshare. Strong communication skills to convey information, troubleshooting steps and technical procedures in a clear manner. Organizes and prioritizes work with a clear readiness to act and deliver, ensuring productivity and quality standards are met. Prior experience working with distributed, international teams. Additional Information At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. You must have the right to work and live in the India This role is based at our India - Delhi office We would like to thank all applicants in advance and regret that only shortlisted candidates will be notified.

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