Job Description

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Lead Technical Program Manager
Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

At Mastercard, our industry expertise is enhanced by our commitment to being a force of good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk-taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company a place where the best people choose to be. Come join us!

Overview

The Settlement Program provides vital systems and services to the Mastercard Treasury and Finance team in support of global payments/customer funds movement, treasury operations, liquidity, foreign exchange, risk management, and capital management. We are directly responsible for moving billions of dollars in domestic and cross border currencies across the world each day between our customers. We are an agile development organization with teams distributed globally across technology hubs in the U.S., India, and Ireland.

As a Technical Program Manager (TPM), you dive deep into the tech stack, the integration patterns, the organizational capabilities, and the company-wide assets that can be leveraged to provide technical solutions to customer problems. You will contribute to the strategies, design choices, and infrastructure necessary to build comprehensive execution plans to deliver high-profile new features and capabilities for our customers.

Role

In this lead technology position, you will:

Organize and accelerate a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations

Create mechanisms to effectively report out and control execution. Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measurably improve, streamline, and/or eliminate excess processes. Utilize cross organizational mechanisms to describe and drive continuous improvements.

Drive execution of an outcome from inception through successful delivery through the full stack of the services/domains, or, an outcome that spans multiple teams and integrations across the enterprise.

Be the first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.

Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.

Understand the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.

Keep abreast of evolving technology landscape. Ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)

Work with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Be able to get the project in motion or into a calm and predictable delivery pattern.

Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets.

Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.

Play an active role in mentoring and recruiting others.

All About You

The ideal candidate for this position should have:

Advanced technical program delivery or project management experience including time developing and testing software. Experience leading development and testing efforts or time spent in software development and testing.

Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, Kanban, etc.)

Demonstrated ability to operate with independence and autonomy

Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams

Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization

Ability to debate the delivery strategy with business teams, architects, engineers, and designers

Ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity

Experience working on programs to define and build cloud-native software products as a platform at scale

Desire to dive deep to understand the platforms' capabilities and underlying technologies

Bachelor degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Completed Certifications (Agile, PMI, ITIL, DevOps, cloud computing, Java, etc.) preferred, or equivalent work experience

Expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.