Job Description

• About the Role:
  This roles includes Production Support & Platform Support under ITIL in challenging Production Environment of Critical Banking Applications. Accountability & responsibility over deliveries - Driving SRE Initiatives, Solution Analysis, Automation,Platform Upgrades / Migration, Automation & Instrumentation, Resiliency & Performance Improvement, Process Adherence & Improvement, Efficient Decision Making with Partnership / Stakeholder Management along with Incident/Problem/Service/Release Management with primary technologies such as Front End and Middleware Support with technologies- (.NET / Java application support), Middleware / Web Servers (related to IIS, TOMCAT, Weblogic), Any job monitoring preferably Autosys with good experience in enhancing & troubleshooting complex production issues across servers and database, ETL and Reporting Tools (SSIS, SSRS, TableAU, PowerBI)
  
  Job Responsibilities:
  
  • Challenging Support Role in L2 & L3 involving Production Support, Root Cause Analysis, Automation, Solution Proposals along with BAU Support
  • Production & Platform support involves being on standby for providing 24x7 support & Responsible to maintain high availability of the systems & applications
  • Responsible for Driving SRE Initiatives (Code Analysis and Solutioning, Automation, Instrumentation, Resiliency, Reliability and Stability Improvement)
  • Responsible for Driving Platform Upgrades, Tech Refresh, Compliance Related Remediations, Challenging Application Releases from quality and risk standpoint, Understanding and Solutioning over recurring issues by RCA
  • Responsible for Change & Release Management & Be a gate keeper for making sure no releases issues by efficient review
  • Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/DBs/other technical products/services. Development of technical support strategies & plans; Automation & Instrumentation to enable efficiency in restoration & stability
  • Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
  • Design platforms, develop system specifications, code & develop test scripts to provide solutions for the business along with Development & Infra Partners
  • Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs. Performs complex migrations from development to production, upgrades, installations and/or configurations
  • Problem Management identifying recurring/chronic issues & improvement areas & take initiative in implementing the innovative solution causing efficiency.
  • Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / work arounds on time
  • Ability to handle constantly changing priorities; remain productive during slow times, be able to multi-task effectively during busy times
  • Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc
  • Ready to work in Shift Hours that spans between 5 AM to 10:30 PM IST & should be ready to work on week end.
  
  Essential Qualifications:
  
  • Dynamic Profession with min 10 Years of experience in Front End and Middelware Support with technologies- (.NET / Java application support), Web Servers (related to IIS, TOMCAT), Windows Servers / Unix / Linux concepts, Any ETL (Preferably SSIS) or Reporting (Preferably SSRS) Tools, Database Development expertise (SQL / Oracle ), Scripting (Python, Perl or Linux), BI Tools (Tableau / Power BI )
  • Experience or exposure to Infrastructure concepts (Nodes, Clusters, Physical Access hardware)
  
  Desired Qualifications:
  
  • ITIL V3 / Architectural exposure (recommended)
  • Exposure to any SRE Concepts and Tools
  • Exposure towards Infrastructure Servers (Linux/Windows - VDI's / Blade, Networking, NDM, Autosys, CPU/IO consumption cycles).

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.