Job Description

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• Ensuring right quality products reach to PODs.
• Monitoring consumer complaint trends, working with respective suppliers on corrective and preventive actions for continual improvement.
• Developing product specification for their respective commodities
• Developing quality inspection process to verify the product quality.
• Developing process control requirements for their respective commodities manufacturing or handling
• Developing system to verify supplier food safety and quality assurance compliance.
• Developing approval or onboarding procedure for new supplier
• Conducting periodic audit to ensure adherence of statutory and food safety controls in supplier.
• Follow up of NC closure for the auditing finding and its effective implementation.
• Developing mechanism to track supplier complaints and its corrective actions.
• Coordinating with supplier on customer complaints and its RCA
• Verify and approve corrective action on the customer complaint / non-conformities.
• Coordinate with PODs on market sampling and its testing
• Involved in supplier engagements to improve process and food safety compliance.
• Developing agreements clauses on the Food Safety and quality Assurance requirements
• Developing guidelines / playbooks for their respective suppliers.
• Engaging with procurement category managers to have contingency plans.
• Building and leading a competent supplier base.
• Delivering training programmes on Food Safety, Quality Assurance as per the need of the organization.
• Evaluating the effectiveness of training programmes by developing & implementing training modules.
• Ensuring the policy’s communication to all their respective suppliers.
• Developing customer complaint indices
• Developing supplier rating
• Developing indices on supplier performance

• Education Qualification: Graduate/Post-graduate in Agriculture -Background
• Additional Certifications (If applicable): GAP
• Minimum 2 -3 years of experience in the " Food Industry" preferably in retail /warehouse segments. Out of 8-10 year, Minimum of 4 years’ experience in f&v sector.
• Implemented Food safety and quality system in f&v retail operations.
• Certified internal auditor on GAP/ FSSC 22000 / ISO 22000 / HACCP and lead auditor is advantage.
• Expertise in F&V problem solving and solutions, build quality culture.
• Expertise in cross functional management.