Major Responsibilities / Accountabilities:

• Client Service - working with clients on a range of different projects, delivering excellent client service\xe2\x80\x99
• Project Management - plays a visible role in project planning sessions with team members. Works on, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines.
• Communications/Status Reporting - effectively communicates findings and solutions to client. Prepares status updates for projects and regularly communicates and shares knowledge with the client and the team.
• Leadership -may provide direction and training to junior staff. May function in a team lead role, mentors across team.
• Makes recommendations for process improvement and ideas to immediate manager.
• Monitors costs of own work in alignment with project plan and may manage budgets for small projects or programs.
• Accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs.
• Accountable for determining the approach used to address routine professional issues.

Key Relationships:

• May serve in team lead role for small teams, this may include responsibility for training/supervision of junior staff and having direct responsibility over the project team or sub team.
• Work with Thomson Reuters Sales and Solution Consultants across products to provide insight and first-hand expertise around integrated product solutions; this may mean leading or participating in client-related pitches or workshops.
• Where necessary, contribute to global assignments and leverage on relationships with TR employees outside of the UK to ensure a consistent and standardized global services solution.
• Foster good client relations as part of the services work undertaken and champion externally the Thomson Reuters brand and family of products and in so doing assist the Client Service Management internal team to promote additional revenue-generating services.
• Act as a conduit with TR Product and Content teams to cultivate pro-actively product improvements based on actual client feedback and experience.

Technical /Professional Skills & Competencies: Essential Skills:

• Relevant subject matter expertise and industry knowledge of OneSource direct tax products (OTP, OCT, etc.)
• Experience of working on technology implementations including solution design, deliverables, stakeholder management and project communication.
• A strong focus on customer service, collaboration and a desire to exceed customer expectations.
• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables.
• Can visualize and communicate more than one technical solution to a problem or an issue.
• Adaptable and flexible in juggling workloads across multiple products or work streams.
• Good communication skills, oral and written, are considered key due to the client-facing nature of the role.
• Shows signs of leadership skills and the ability to influence others. Ability to work as part of a team or independently, if required.

Desired Skills:

• Some understanding of programming languages, such as Visual Basic would be advantageous plus a working knowledge of XML. Strong Excel skills would be desirable.

Education/ Certifications:

• Good academic track record and educated to degree standard
• CA Inter or CA qualified, MBA(Finance), PGDM (or similar recognized professional qualification)

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we\xe2\x80\x99ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world\xe2\x80\x99s most global news services \xe2\x80\x93 Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on thomsonreuters.com.