Job Description

Company Description

Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses across the industries. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is a part of 44 year old Masters India group which is into Manufacturing, Healthcare, Hospitality and IT with an aggregate turnover of INR 1000+ Crores.



We are looking for a GST Expert to manage incoming client queries, solving client issues regarding GST. They will be able to guide the customer on matters relating to GST.

Key Responsibilities:

Advice and support clients on GST Matters.

Should be able to do support and file the returns for the customers.

Attend and resolve customer queries regarding GST and Reconciliation Matters.

Filing of GST Returns i.e GSTR-1, GSTR-3B, GSTR-9 and annual returns for enterprise customers.

Should be able to train customers on our GST Product.

Should be able to look after the Reconciliation process (Purchase vs 2A)

Should onboard enterprise customers for solutions delivered by Masters India

Should act as a Project Coordinator for integration projects undertaken for enterprise customers.

Maintain highest standards of customer support to be provided

Follow up for resolution with DEV/QA team on the issues raised by the customer.

Continuous customer success approach with zero attrition to be ensured

Should be to provide Reconciliation results to the clients.

Capable enough to Resolve queries for other product functionalities as well like E-invoice and EWB

Qualifications

Required Skills:

Graduate or post graduate preferably in commerce background

Should have highly developed all round interpersonal skills.

Should have impeccable communication skills.

Excellent communication and presentation skills.

Excellent excel skills

Customer service oriented with a positive, well-motivated attitude

Additional Information

WHY US ?

You'll be surrounded by passionate team members.

Opportunity to experience startup culture.

You'll experience true collaboration.

Your work has a visible impact.

Opportunities for innovation.