Job Description

About Delta Air Lines

Delta Air Lines is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. We here at Delta are changing the way we do business from top to bottom, and IT is leading the way. Technology drives innovation that enrich our customer experience when it comes to seamless travel through Delta flights. The stage is ripe for disruption. We are calling out to the thought-leaders as we strive to create meaningful and innovative solutions that help us realize our vision. Join Delta Technology Hub (DTH) in Bengaluru, India, to ideate with some of the best minds and unleash a wave of innovation.



Join Delta IT as we leverage AI within technology to unlock powerful customer experiences and continuously refine airline operations. Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we create meaningful and innovative solutions and are looking for team members to help us realize our vision. To further this objective, we are seeking an IT AI Software Engineer to be part of a growing technology team.

As a Lead AI Software Engineer, within the Communications, AI, and Automation portfolio, you will work on initiatives across the entire business; initiatives range from our complex global operation to the digital customer experience. We're looking for someone who is passionate about developing solutions for real-world, large-scale problems using Artificial Intelligence techniques including deep learning, machine learning, reinforcement learning, and CNNs. This area will combine AI and software engineering to bring initial prototypes to life within applications and achieve value for employees and customers.

What would you do?

• Grow Deltas use of AI within customer and employee facing experiences

• Partner with cross functional business and technology teams to understand business landscape and drive AI opportunities.
• Lead innovative ideation sessions to solve real-world problems
• Provide technical thought-leadership and direction for AI solutions across a wide range ofcentralized and distributed environments across the Delta landscape.
• Bridge gaps between POC trials and industrialized AI-fueled software
• Partner with Architecture, Foundations, and Security teams to pave the way for Delta leverage industrialized design patterns
• Help to define, design and capture data required for measurement of each solution
• Collaborate frequently to share ideas and gain perspective. Communicates critical information in a clear and timely manner. Listens to others. Seeks clarification and confirms shared understanding when communicating.

What you need to succeed (minimum qualifications)

• 7+ years of work experience in Software Engineering
• 4+ years of work/educational experience in Artificial Intelligence/Machine Learning
• Experience with Agile Software Development Lifecycles and DevOps/DevSecOps(Plus to have)
• Experience with one or more general purpose programming languages including but not limited to: Python, R, Scala, Spark
• Experience with one or more of the following: Natural Language Processing, sentiment analysis, classification, pattern recognition.
• Development experience with AI frameworks such as TensorFlow, Microsoft CNTK, scikit, Keras, Caffe, Gluon, Torch.
• Experience with production-grade development, integration and support
• Experience and familiarity presenting to technical and business audiences
• Development experience on AWS, AWS Sagemaker required
• Develop and deploy scalable tools and services for our applications to handle machine learning training and inference on AWS
• Design the data pipelines and engineering infrastructure to support our enterprise machine learning systems at scale on AWS

This job might be for you if you are:

• A doer by default: You are self-motivated and take pride in building great experiences for users, whether they are employees or customers. You are resourceful in finding the data and tools you need to get the job done and have a bias for action.
• You enjoy working with people and can put yourself in other people's shoes. You're not afraid to ask for help when you need it or help teammates when they need a boost.
• You believe in strong opinions, weakly held-- you're not afraid to change your opinion in the face of new facts and acknowledge what you don't know.
• Are intensely curious about finding a solution to the pain-points of our passengers along the entire travel experience
• Have a sense of ownership in everything you build, and drive for continuous improvement
• Love travel and can deeply empathize with our customers