Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.


Role purpose


Lead & support the structured capture of business requirements and design best in class processes. Analyse business problems and identify root cause(s) that require a fix and the associated benefits. Validate & document potential solutions together with business stakeholders and challenge the solutions to ensure best return on investment for Colt looking at End to End processes. Translate business requirements, processes & solution approach into the structure required to design, implement & test the supporting IT systems. Lead/support the delivery of process work-streams in line with the overall strategy & across multiple transformation programs, new product development and Business improvement projects. The role holder advocates and effects change by influencing decision makers and persuading operational people to adopt different working practices. He/she deploys effective business improvement approaches tools and techniques. He/she aligns processes with business strategy in a delivery role.


Key accountabilities

• Structured capture of business requirements
• Create & manage requirements & process documentation in a structured hierarchy. Ensure traceability from requirements to implementation.
• Act as process work stream lead on medium size improvement & change initiatives, New product development initiatives or transformation projects.
• Translate business language & thinking into the structure required to design, implement & test the supporting IT systems.
• Facilitate workshops & solution sessions to analyse business problems and identify root cause(s) that require a fix and the associated benefits
• Identify and drive process definition, documentation and adoption as required by the program.
• Support business to establish process measurement in terms of efficiency, lead times, Quality or other KPI.
• Perform data analysis & define measurement of process performance before and after their implementation in order to ensure fact based measurement of adoption and benefit realisation.
• Challenge proposed solutions and processes by ensuring an end to end benefit from Colt & Customer perspective while evaluating costs & benefits
• Define the target operating model in line with the project developments else propose a target operating model
• Propose, discuss & document improvement ideas
• Responsible for supporting the whole lifecycle from capturing requirements/idea, solution and implementation
• Identify & discuss the risk with stakeholders, brainstorm potential mitigation plans and various solutions/scenarios to cater to the risk
• Facilitate Customer experience workshops and develop Customer journeys
• Dependency management of requirements across multiple programs
• Testing / UAT / Implementation support. Validate if solution is fit for purpose together with the business functions Apply the concept of Customer value to Colt and our business. Agree “proof points” / benefits that will demonstrate success

Role specific requirements


Skills & Experience

• 4+ years of experience in Business Analysis / Process Management
• Track record of successful process or business improvement work ideally in the telecoms area (can be operational optimizations in a Team-leader or Managers Role)
• Ability use standard techniques to investigation, analyse and document requirements.
  • Lead requirement & process definition workshops
  • Model use cases & Develop user stories, document functional & non-functional requirements
  • Develop Customer journeys
  • Model medium complex processes
  • Build simple Data Models
  • Follow a structured analysis approach, measuring process performance (e.g. lead time, effort, quality)
• Constantly feeds in ideas and opportunities.
• Ability to use analyse and use data using BI Tools (Business Objects, Qlik, Tableau) to underpin solution approaches and benefits realization
• Proven strong problem solving and analytical abilities.
• Ability to manage ambiguity, risk, and changing direction of projects and strategies
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
• Attention to detail, ability to deep dive and get hands dirty
• Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a geographically spread organisation
• Business change management in bigger transformation programme
• Good knowledge of BSS / OSS Systems and Solutions (Service Activation, Network Discovery & Reconciliation, Inventory, Service Assurance)
• (Lean) Six Sigma Experience (preferred)
• RPA experience (preferred)
• eTOM/TAM based business process analysis, re-engineering & transformation
• Proven analytical skills
• Good presentation skills
• Good Communication skills
• Ability able to create end to end traceability and review test cases, HLD and processes

Qualifications

• Graduate ( BE, B. tech preferable)
• MBA - Preferable
• Foundation certificate in Process & Business Analysis (preferred)
• Six Sigma, PRINCE 2 Foundation ( preferred)
• Business Experience (alternative to formal qualifications)

Behaviours

• Builds strong relationships and deep engagement with customers.
• Delivers solutions that meet customers’ real needs.
• Identifies ways to constantly enhance the service and grow the relationship.
• Seeks out customer/ competitor intelligence; shares it with the business.
• Champions change – gets others on board.
• Experiments, takes a ‘test and learn’ approach.
• Operates outside their comfort zone.
• Swift to flex and adapt
• Prioritizes activities that create value.
• Presents clear, rational business cases.
• Makes confident decisions, takes considered risks.
• On top of numbers and business data.
• Engages confidently with seniors and influences their thinking
• Communicates complex technical issues clearly.
• Networks and collaborates across the business

Key performance indicators (financial and non-financial)


Financial:

• Ensure that the task performed is capitalized as per the project.
• Help finalize the business case getting the impact assessment

Non-Financial:

• Define & measure “Proof points” to show success of improvements
• Documented & properly agreed scope & requirements – with a low number of Change requests
• Deliver Requirement, Processes, etc. according to project timelines
• Ensure process adoption & benefit realisation is measured and covered by the project deliverables

Relationships and key contacts

• Business Functions
• Project management
• IT architecture team
• Network Engineering
• Product management
• Regulatory/ legal teams
• Finance
• Vendor management
• Reporting team

What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers