Job Description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team Workday Education's mission is to create a phenomenal student and instructor experience globally. Our Operations team plays a critical role in supporting customers, partners and employees by delivering excellent customer service using innovative approaches, processes and systems.

About the Role

As a Workday Business Process Analyst on the Workday Education Business Development team, you'll be a self-starter in your own right who is good at prioritizing multiple inquiries and tasks. As one of the first people to engage our new customers, partners, and employees you'll be responsible for setting the correct tone and ensuring that these users have what they need in order to optimally run their Workday training. You will collaborate with several teams across Workday to ensure that Workday Education is in alignment and giving an excellent customer and instructor experience. Focused on supporting our efforts to ensure that training is positioned appropriately to customers and partners, you'll be an expert at understanding systems and processes that are involved in selling and providing training . You'll take Workday's core value of Customer Service to the next level; continually looking for ways to measure and enhance the customer experience!

Your responsibilities:

• Assume ownership of various operational initiatives or projects. Develop a system for measuring satisfaction within the initiatives or project while continually innovating processes and make improvements to scale the business.
• Assist in building sales quotes and order forms for training
• Provide ad hoc reporting analysis on training registration, sales and support trends
• Handle incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolution may include in-depth analysis, troubleshooting, and working multi-functionally.
• In the course of resolving cases, you will be comfortable working within the Workday Learning center, understanding of our policies and be comfortable reconciling accounts.
• Contribute to the evolution and development of training support and sales. Regularly assess, communicate and report on both internal and external processes supporting training. We'll rely on you to listen to our users, perform root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience. You will design and drive process improvement around supporting our external and internal users.
• Work within a distributed team, spanning various time zones. Be able to learn from your peers as well as conduct independent investigation.

About You

Thrive in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments. You're passionate about the quality of what you do with a driven desire to continue to make everything you are involved in better.

You're driven by maintaining a high level of productivity and be passionate about problem solving. Are you ready to work hard but have a lot of fun doing it?

Basic Qualifications

• Bachelor degree, or equivalent and relevant working experience are required.
• Knowledge of Salesforce.com or other CRM systems and how they support the overall sales process.
• Experienced with using Excel to provide basic reporting analysis combining data from multiple sources

Other Qualifications

• Experience using quoting systems
• Ability to wear different hats and fill in where the business demands.
• Flexibility and adaptability to a changing environment.
• Excellent at forming relationships across teams to meet team goals and align with business objectives.
• Ability to learn systems and processes quickly through instruction and self-training.

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Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!