Job Description

OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity :
The resource will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.
You are great at :

• 
  Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3rd party IaaS.
• Troubleshoot and find resolutions/workarounds to incidents
• Design, develop and test fixes for problems arising on top of customizations to OT products
• Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
• Assist the project team in the development of customizations
• Work on performance tuning
• Performing deployments and applying product patches. Peform Upgrades, Migrations.
• Design and Implement Monitoring, Logging and Orchestration requirements regardless of hosting type: Physical, Virtual Machines, Containers etc.
• Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
• Owning and Supervising Technical Operations.
• Achieving adherence and exceeding Service Level and Delivery commitments to clients.
• Guaging the client pulse and is proactive in ensuring success.

You will bring :
8+ years of experience supporting OpenText Content Server or LiveLink including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment..
Technical skills:

• Programing and scripting: Core Java, J2EE (Certification preferred), HTML, Ajax, OScript
• Operating Systems: Linux and/or Windows.
• Containerization and Kubernetes
• Web and application servers (any one or more of): Tomcat, Apache, IIS
• Directory Services: Open-LDAP, Active Directory, OTDS
• Database: MSSQL, Oracle (DML and routine maintenance tasks)
• Troubleshooting and debugging
• Excellent communication / presentation / verbal and written communication skills.

Definite Plus:

• Prior experience working in an ISO27001 certified work environment
• ITIL Foundation certification

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. Subject to applicable laws and regulations, OpenText's Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.