Job Description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Managed Services Management Level Associate & Summary A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You\'ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. Our Digital Learning team supports internal leaders by developing and implementing targeted learning materials. As part of the team, you\'ll help develop Digital Learning materials, multimedia classes and other interactive products that play an important role in the education of our people. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As an Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Invite and give in the moment feedback in a constructive manner. Share and collaborate effectively with others. Identify and make suggestions for improvements when problems and/or opportunities arise. Handle, manipulate and analyse data and information responsibly. Follow risk management and compliance procedures. Keep up-to-date with developments in area of specialism. Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce. Build and maintain an internal and external network. Seek opportunities to learn about how PwC works as a global network of firms. Uphold the firm\'s code of ethics and business conduct. Activities to be performed : Research and analyze a learner issue based on an incident submitted and routed from other support teams within PwC Synthesize information and communicate within the team and with learners on problem statements, troubleshooting, and resolution Coordinate with other L&D teams, non-L&D teams, and stakeholders on research and root cause analysis Identify trends of incidents Participate in tools and technology projects where needed Manage team mailboxes, dashboard and team manuals Generate regular reports Managing LMS/Learning Hub (optional) Technical integration knowledge betw/ digital development tools and LMS through AICC and SCORM Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Level of experience: 6 months -4 years Education/qualifications: Graduate and above (Masters in English/Communicative English/Mass Communication or Diploma/Degree in Instructional Design preferred) Knowledge of tools: MS office suite, G Suite, Power BI, Alteryx, Workbench, Metrics (optional), LMS (optional) Industry experience: 0-4 years in mailbox and dashboard management, experience in generating finance related and general report and LMS content management (optional) Technical capability: Client communication, SME interaction, generating reports, mailbox management Key personal attribute: Open to learning new skills and tools, awareness of the industry latest trends, eye for details, flexibility to adapt to new situations, strong verbal and written communication skills Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No

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