Job Description

L&D Support Specialist : Using unique understanding of the training process, performs general and specific operational processes (e.g., data management and reporting) in support of the training delivery function, or in the company business/function, L&D segments and Centers of Expertise. Assists with researching and analyzing training information, tracks financial metrics, compiles data, formulates necessary reports, coordinates work processes, and performs other established operational and logistical procedures aligned to L&D business processes. Interfaces with vendors, trainers, designers/developers, and training participants regarding training logistics, facility arrangements, and materials. Applies basic foundation of a function\'s principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Contributes to new process, program and system implementations and/or design within a single function, business, or geography. Delivers basic employee support services in assigned areas. Uses assigned delivery mechanisms to ensure consistency and effectiveness. Contributes to process improvement and achieves assigned tasks. Assists with processes to resolve employee/HR support issues/cases. May assist in escalation support to HR functions and partners. Assists with the implementation of process improvement to optimize the customer experience globally. First level university degree preferred or equivalent experience. Typically 0-2 years training or related experience. Basic collaboration, communication, administrative, problem- solving/troubleshooting, and customer service skills. Basic ability to understand training function processes and programs. Basic ability to learn escalation management strategies. Job: Learning & Development Job Level: Entry Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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