Job Description

Level 3 support Engineer: L3 is the last line of support and typically consists of a development team that deals with technical problems. They are experts in their domain and handle the most difficult problems, mostly assisting both level 1 and level 2 specialists. Research and develop solutions for challenging new or unknown issues. Cover base application, customizations, and integrations. In addition to taking advantage of our proven methodologies, source control and standards. Assist with Projects assigned. Fixing defects Minor enhancements Root cause analysis Performance tuning and capacity planning Providing support services (L2, L3) - Onsite and Remote (In Person/Phone) Work as part of a growing team, to deliver the best possible outcomes Troubleshooting Operating System and Application issues Microsoft 365 Administration (Exchange/SharePoint/Device Management) Active Directory Administration (On-Premises Active Directory, Azure Active Directory and Hybrid) Onsite visits (Scheduled/Unscheduled) to provide direct support where required Liaise and engage with 3rd Party Vendors for escalations as required Maintain and update internal documentation Work on escalated tickets. Backup for other Engineers while they are away or on leave. Train team on new solutions. Required Skills A great attitude, and willingness to learn new technologies Strong Windows Desktop Operating System experience (Windows 7 - Windows 11) Microsoft 365 Administration and Support experience (Admin Portal/Exchange/SharePoint/OneDrive) Windows Server Experience Good understanding of Networking Technologies (DHCP/DNS/LAN/WLAN/WAN) Business Application Support experience (IE: Microsoft Applications, MYOB and Accounting Applications, Dropbox, Adobe CC, etc.) Peripheral troubleshooting (IE: Printers/Scanners/Cameras) Experience with RMM systems Experience with Backup Technologies (Datto/StorageCraft/Veeam desirable) Experience with Antivirus/XDR Technologies (Sophos/SentinelOne desirable) Server Support experience would be considerably advantageous, although not essential Personal Attributes Excellent communication and customer service skills Exceptional attention to detail and time management skills Ability to work autonomously and within a team Eager to continuously grow and improve technical skills Consistently presentable and punctual

Monster