Job Description

About ColorTokens Over the last three decades, organizations globally have spent billions of dollars in cybersecurity, focusing specifically on \xe2\x80\x9cperimeter\xe2\x80\x9d security. Perimeter solutions such as firewalls and user access (ZTNA) focus on keeping the bad actors out. However, with perimeters dissolving with remote work and cloud migration, they continue to lose effectiveness making them easy to breach. Perimeter security provides no protection within the organization\xe2\x80\x99s internal networks which carry up to 85% of all traffic. The lack of internal controls provides ample real estate for attackers to lurk and carry out damaging attacks. This is where ColorTokens comes in. With its industry-recognized Zero Trust Micro-segmentation platform, ColorTokens delivers deep visibility and granular security control across the entire enterprise. Security teams can create a Zero Trust Architecture based on the principle of least privilege from data center, to cloud, to OT and IoT infrastructure by \xe2\x80\x9cseeing\xe2\x80\x9d and controlling every traffic flow. Our unique platform enables fast and seamless implementation delivering measurable risk reduction even in the most complex organizations.
Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive projects autonomously. Self-starters and highly-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of the world\xe2\x80\x99s most impactful organizations \xe2\x80\x93 be it a children\xe2\x80\x99s hospital, or a city, or the defense department of an entire country.
Summary The Customer Support Engineer will be responsible for handling customer-raised issues around technical trouble shooting and product performance. Our customer success organization operates 24/7 and therefore merits rotational shifts. The applicant\'s ability to network will be a distinct advantage for this role. Responsibilities

• Ensuring customer delight and good n(sat)

• Respond to customer queries in time and predictably using whatever means of communication that the customer team considers optimal for their community.

• Performing troubleshooting on ColorTokens products when required

• Collaborate with Engineering and sales organizations for critical issues.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Coordinate with business units to support new product developments and existing product enhancements.

• Work with the engineering team to evaluate complex customer problems, identify root causes, and derive resolutions

• Develop knowledge bases and FAQs for product support activities.

• Strong networking fundamentals(TCP/IP, DNS, DHCP etc).
• Good knowledge of TLS, PKI, VPN ( IPSec ).
• Packet Analysis with tcp dump and wireshark.
• Good knowledge of URL filtering, Chrome dev tools, and cURL.
• Windows Active Directory.
• Knowledge of Bash/Powershell/Python will be an advantage.
• Knowledge of AWS, dockers, kubernetes will be an advantage.
• Linux and Windows command line knowledge for troubleshooting network, memory, process, CPU etc related issues.

• B.Tech in computer science and information technology.
• Cyber Security specialization will be a distinct advantage
• Relevant Network Security Certifications (CCNA or similar)

• Up to 5 years of experience in Network Security

• Experience in troubleshooting Firewall ACL issues

• Experience in configuring VPN for remote users.

• Experience in troubleshooting Operating system issues

• Experience with Linux and good knowledge of using PowerShell