Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Your Role and Responsibilities :

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  Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMWare, OpenStack and backup & archival.
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  Perform Incident management, Problem management and capacity management tasks.
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  Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning.
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  Maintain and contribute to Standard Operating Procedures for common operational tasks.
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  Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting and analysis.
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  Storage, Backup, DR, Availability Management.
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  Scripting and Automating tasks and processes.
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  Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential and various other backups.
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  Responsible for Service request management, Incident Management, Change.
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  Management and problem resolution for all critical incidents.
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  Be the focal point while leading a Major incident up to & including interacting with Sr.
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  IT Leadership as needed to help expedite incident resolution.
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  Provide support and participate in the CAB and change control process.
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  Provide appropriate inputs to the Problem management process, RCA preparation.
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  Drive timely resolution of service requests, incidents and periodically communicate status.
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  Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes.
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  Assist in integrating processes into Service management tools (BMC ITSM).
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  Identify and recommend improvements to existing processes.
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  Notify, escalate and communicate to senior management on status of critical service requests, major incidents and changes as necessary.

Who You Are

Required Professional and Technical Expertise :

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  Experience in OS platforms (windows, Linux, centos, ubuntu etc.,).
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  Experience in Cloud technologies (VMWARE suite) and open stack.
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  Hands on experience in ticketing and monitoring systems (Ex BMC suite- ITSM, TSSA, REMEDY etc.,).
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  Hand on experience in any one Data base technology (Oracle, Postgres, MySQL, Cassandra etc.,)
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  Ability to prioritize and multitask.
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  Excellent communication and interpersonal skills.

Preferred Professional and Technical Expertise :

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  Demonstrated knowledge of customers strategy, objectives, critical success factors, competition, and industry trends to ensure quality delivery of services.
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  Implemented customer satisfaction programs to ensure services were on a continuous improvement plan.
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  Led the teams to reduce cycle time, eliminate defects, and improve time to delivery.
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  Successfully managed overall cost, schedule, and service deliverables.
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  Strong interest in automation, analytics and cognitive computing.
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  Technically competent with various software programs, including but not limited to
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  Microsoft Office (Word, Excel, PowerPoint) and ITIL Processes
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  Understanding of root cause analysis as appropriate and is able to define action plans and track to closure.
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  Experience of direct line management- Ensure the work environment is managed in a positive, collaborative and non-discriminatory way.
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  Experience in driving large projects to successful completion from both delivery and financial perspectives
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  Experience in program management for clients across multiple delivery teams/service lines.
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  Leadership in managing and coordinating resources to deliver services and solutions to support the client organization.
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  Must be able to articulate a strategy for clients.
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  Should have a knowledge of IT infrastructure as a domain.
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  Associate level certification on Cloud.
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  Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
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  Graduate with at least 15+ years IT experience of which at least.
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  Delivery Project Executive (DPE) - 3 years.
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  Project Management - 5 years.
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  Delivery expertise - 3 years.

Being You
Diversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter \xe2\x80\x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked \xe2\x80\x98How Did You Hear About Us\xe2\x80\x99 during the application process, select \xe2\x80\x98Employee Referral\xe2\x80\x99 and enter your contact\'s Kyndryl email address.