Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities

• The Technical Support Resource needs to have at least a working knowledge of database management, basic knowledge of operating system and programing languages.
• The candidate should be able to perform and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology on which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing).
• Escalate to next level (L2 / L3) depending on the complexity of the incident / problem.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Rollout communications in case of planned or unplanned outages. Handle day to day user's queries and issues using emails, calls or chat.
• Follow the release deployment and prepare/rollout key release features.
• Follow user issues through to completion to ensure resolution and user satisfaction have been achieved.

Required Technical and Professional Expertise

• Has good hands-on experience with DB2 SQL, ETL and IBM DataStage.
• Should be good in Communication,Techical Report Writing and doing Root Cause Analysis.
• Ability to work in rotational shifts (morning, evening, or night)
• Education & Qualifications: Bachelor's / Master's degree in CS/IT or an equivalent qualification.
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Preferred Technical and Professional Experience

• Experience of systems management using IBM virtualization technologies (VIO)
• Experience of installing, configuring and upgrading infrastructure systems, experience of NIM
• To identify & take ownership of issues found and resolve at earliest opportunity according to priority and impact.
• Investigate the root-cause of incidents and look to implement fixes where possible rather than work arounds.
• To follow change management processes as defined for your perimeter
• Ability to plan and prioritize work and meet project deadlines
• Must be self-motivated and work well with other groups

Required Education Bachelor's Degree Preferred Education Master's Degree Being You @ Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Software Development & Support Role (Job Role) Software Developer Employment Type Full-Time Contract Type Regular Position Type Early Professional Travel Required No Travel Company (Y030) Kyndryl Solutions Private Limited Is this role a commissionable / sales incentive based position No