Job Description

Req ID: 195316

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Application Support; user support, incident management to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities :

Work actively with team members to analyze and resolve application issues Identify defects, discrepancies, and trends by ways of code debugging or log analysis Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB: ShellScript writing experience , exposure to automation activities, good communication, SQL & Unix.

Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders Good hands on in using Unix/Linux commands One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc. One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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