Job Description

• Address user tickets regarding hardware, software, and networking
• Support for Oracle Environment
• Managing and troubleshooting Windows, Linux, Apple MAC.
• Creating users, security groups, computer accounts, and GPO policies in AD
• Creating users, security groups in Azure AD
• Creating email accounts in Microsoft - 365
• Troubleshoot Microsoft - 365 related issues
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Maintaining and administering computer networks and related computing environments
• Hands-on experience in networking, routing, and switching
• Thorough understanding of TCP/IP and networking concepts
• Configure and Manage Layer 2 network switches
• Configure and Manage Wireless Access Points
• Troubleshoot network and wireless connectivity of corporate users
• Knowledge of application transport and network infrastructure protocols.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage file servers and printer servers
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.

• Handling Outlook and Mailbox related issues
• Assist users in connecting Video conferencing applications such as Team's, Zoom, Webex, etc.
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report user feedback and potential product requests

Job Type: Full-time Salary: Up to ?25,000.00 per month Benefits:

• Health insurance

Schedule:

• Morning shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Haryana - 122002, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Preferred)