Job Description

L1 support role work as an intermediate level between Help desk, Network monitoring team/Transmission NOC/Field/DC and L2 support. The Level 1 Support role maintains "ownership" of all network event raised incidents throughout their lifecycle (except hierarchical escalations) Responsibilities:

• Own all the incidents raised by network monitoring team.
• Till resolution unit is identified, when co-ordination required between units to resolve the incidents.
• Categorizes and prioritizes incidents and service requests (Note : Help desk set the priority when interaction is created for customer related ticket.
• Interaction priority will be copied to incident priority.
• L1 analyst ensure that Incident has correct categorization and priority before investigation and resolution phase)
• Determine whether a Known Error has been identified for this issue, and if there is an identified workaround.
• Routes incidents to relevant L2 teams and regional teams
• Enrich the incident with additional data.
• Isolate and diagnose the incident in order to find a resolution.
• Resolves incidents
• Interface with Transmission NOC
• Interface with Field Operations
• Detects and notifies on possible problems
• Updates and closes the resolved incident ticket.
• In case of incidents logged by the event monitoring tools, the L1 Analyst verifies the resolution himself/herself.
• Co-ordinate with peering partner and upstream provider when there is an issue.

Technical Requirement: Graduate in Science or Diploma (3 Yr.) in computer/science/Electronics/IT or B.E./B. Tech/MCA/M.Sc./M. Tech Electronics/IT/Computer Science CCNA/JNCIA must have globally certified or 1 year relevant experience/apprentice in Telecom Network for Transport profile Job Type: Full-time Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb924,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Network engineering: 1 year (Preferred)

License/Certification:

• CCNA/JNCIA (Preferred)

Speak with the employer
+91 7042593058