L Support Engineer
Year Gurgaon, Haryana, India
Job Description
The L2 Support Engineer is responsible for providing technical support to users of 3SC Products. This includes (but not limited to)
- troubleshooting and resolving issues
- providing training and documentation.
- Basic knowledge of debugging a product
- Checking the processes are up and running
- Checking the Logs
- Basic SQL
- The L2 Support Engineer must have a strong understanding of Supply Chain Products and be able to work independently and as part of a team.
- Provide technical support to Clients of 3SC, including troubleshooting and resolving issues
- Provide training and documentation to users on our systems
- Work with the L3 team in case the issue needs code fix
- Communicate regularly to the customer through the tools
- Stay up-to-date on the latest technologies and trends in IT support
- Bachelor\'s degree in Computer Science or a related field
- Fresher <> 2+ years of experience in IT support
- Strong understanding of Windows, Linux, and networking
- Excellent problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
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Job Detail
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Job IdJD3089623
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear