Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.
Job Type: 6 months Contract can be extended upto a year.
Location: Remote (WFH)
The responsibility of the Knowledge Management Analyst position is designing, creation and development to ensure Knowledge Base is up to date, used diligently by QAD support teams internally and by customers. Uses analytical skills to monitor performance and provide actionable plan/business strategies to improve. Using UFFA (Use it, Flag it, Fix it, Add it) principles, when finding any articles with customer visible code or commands or when correction required\xe2\x80\x8b.Encourage QAD Support\'s knowledge sharing practices through guidance and standards that will enable capturing and reusing knowledge, reduce rework and promote an environment of learning and collaboration.
DUTIES AND AREAS OF RESPONSIBILITY:
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