Job Description

Target is an iconic brand, a Fortune 50 company and one of Americas leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to
communication whether with guests or Target team members. From guest service
professionals and product designers, to vendor managers and financial and workforce
management analysts, FRS comprises several key and high - visibility areas that elevate and
nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exce ptional
service and support and we foster a culture of responsive, knowledgeable and committed
service from the inside out through enterprise services ou r people can count on.
FRS has multiple service centers focused on delivering a superior experience with every contact
and providing the quick and seamless resolution of issues on behalf of our guests and team
members. From REDcard Guest Services to Targe t.com Guest Services (TGS) to the Client
Support Center (CSC), we pride ourselves on infusing every interaction with that signature
Target service that guests and team members alike have come to expect. From our headquarter
locations to our stores and dist ribution centers, we directly support Targets bottom line through
building guest loyalty as the retailer of choice and taking care of our team members so that they
can get back to the work they do best.
On the Knowledge Management (KM) team, we help all families discover the joy of everyday life
by cultivating knowledge to solve problems with ease. As a Knowledge Management Analyst ,
your role will be to champion a strong knowledge sharing culture and continuously improve
methods of knowledge capture, while keeping the Guest, Agent, and Client experience at the
center of everything you do.

Core responsibilities:
Evolve KM best practices and content standards that are inclusive of all users, while
driving improvements and consistency across the program.
Support day-to-day KM updates, feedback, and requests across multiple service
centers, continuously scanning for trends and opportunities to make high-value process
and program improvements.
Proactively seek out and analyze data, user research, industry benchmarking, and
contentreviews to continuously identify high-impact opportunities for improvement.
Display a high level of curiosity to dig into data to understand themes and
patterns, identify root causes, check-in on progress, and take action to address
roadblocks/challenges to deliver on project outcomes.
Conduct routine calibrations, content reviews, and provide feedback and coaching to
develop knowledge contributors, ensure high quality content and identify
trends/opportunities for improvement.
Collaborate effectively with key stakeholders across the organization to align and deliver
on business objectives
Upskill on various KM tools and technologies that may be requiredfor the execution of
the KM Strategy and outcomes.

This position reports to the Knowledge Manager, Target in India . Core responsibilities of this job
are described within this job description. Job duties may change at any time due to business
needs.

About you:
Three - year degree or equivalent 4 6 yrs. experience or MBA with 3 to 5 yrs. of
experience
2 years of knowledge managem ent experience desired or demonstrated understanding
of KM lifecycle and best practices.
Ability to understand root cause issues, analyze data, and provid e recommendations
and solutions.
Excellent written, verbal and int erpersonal communication skills.
Ability to prioritize work, and balance multiple projects and deadlines with minimal
supervision .
Comfortable providing feedback, coaching and guidance, and challenging the status quo
Thrives in ambiguity and adaptable to changing bus iness priorities
Collaborative team player
Education: MBA/ PGDMr r r r r r r Any Graduate
Industry: Retailing, Consumer Durables/FMCG

Skills Required