Job Description

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We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Key Account Manager

Work Dynamics

About this role

JLL is looking for a highly motivated Work dynamics account lead for major Pune based account. The role is based out of Pune and will be responsible for managing the account across 2 cities in Pune and Gurugram

We are looking for a person who has sufficient experience and expertise in managing all facets of facilities operations that support core business of an organisation. It involves strategic planning and maintenance including, managing third-party staff suppliers, and supporting staff, property strategy design and planning, building and janitorial services, health and safety, security, space management, utilities, and communication infrastructure.

The role requires a unique mix of operational experience including facilities and projects, market insight and analysis, entrepreneurial attitude, exceptional communication skill and high levels of energy. The role will regularly connect with various facets of business operations and provide them with solutions to various facilities/project related issues.

What this job involves

Lead and grow a team which is able to solve various day today facility related problems which is not limited to maintaining the facility but also entails in supporting the business towards tracking of project completion and ensuring that we have offices which are compliant with the requrements Post Covid as illustrated by various agencies from time to time using "best-in-class" tools and best practices.

Resposibilities Assumed

• Managing the entire gamut of Maintenance and Facility Management with procurement of operational and maintenance inventory
• Managing the contract of supplier and third-party services
• Overseeing facilities services,maintenance activities and tradespersons (e.g.electricians, vendors, etc.)
• Preparing and modifying documents including floor plan, reports, drafts, and emails
• Organizing and supervise other office activities (recycling, renovations, event planning, etc.)
• Assessing staff performance and provide coaching and guidance to ensure maximum efficiency
• Monitoring costs and expenses to assist in budget preparation
• Ensuring operations adhere to company's policies and regulations
• Planning and coordinating administrative procedures and systems and devising ways to streamline processes
• Recruiting and training personnel and allocate responsibilities and office space
• Managing entire Electrical distribution system of CCTV, Fire extinguisher, sprinkler system and Safety equipment, Inverters, Plumbing, etc.
• Ensuring the smooth and adequate flow of information within the company to facilitate other business operations
• Monitoring inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Tracking Budget Expenses, Staffing, Quality Management, Managing Processes, Organization, Coaching, Communication Processes, Disciplining Employees, Motivating Others, Promoting Process Improvement, Reporting Skills
• Keeping abreast with all organizational changes and business developments
• Maintaining the duty roster and attendance for the housekeeping, office boys, and other admin staff
• Assisting in resolving any administrative problems
• Following up on priority tickets and ensure delivery on time

Bringing maximum value through excellent service delivery

Beyond daily maintenance, your ultimate focus is to provide professional, value-focused service that helps us meet--and go beyond--the client's expectations.

Lending your business acumen, you'll advise the client on future maintenance budgets, so you'll need to be in tuned with the organization's ins and outs, goals and overall direction. Your expertise in the world of contracts would be incredibly useful, as you'll also get your hands on defining terms and conditions, operational scope and documents for annual maintenance contracts. Along with this, you'll run successful tendering exercises that will help you find the right subcontractors. You'll also carry out comparative analysis and make recommendations to the client on the most appropriate subcontractors.

Plus, it's your job to develop service level agreements (SLAs) and assist our procurement experts in closing these agreements with vendors. While in the process, you'll consider: Is the team deployed by the vendor made up of the right resources--in terms of level and scale--to deliver quality services?

Playing the role of a strategic operator, you will also craft annual cost-saving goals in energy usage and maintenance operations. Coordinating with specialist professionals to ensure compliance with minimum wage acts for payments and regulations falls into your hands as well.

Managing working relationships--the right way
Your ability to deal with clients, vendors and onsite personnel carries a huge impact on your success as facility manager. Among the things that you need to stay on top of are whether subcontractors are meeting their commitments on the scheduled delivery of trainings or they have a planned, structured and solution-based approach to maintenance services. Also, you will audit subcontractors on the quality of materials and upkeep of the site.

You'll will coordinate with the HR department and the Operations Manager and make recommendations for future trainings to be given to the site facility management team. You'll prepare and review the preventive maintenance register on a monthly basis and update the operations manager. You'll also liaise with our Finance team and that of the client's for client billing and invoicing. You will also be in touch with the client representatives for the payments.

Workplace Strategy

Develop and deliver innovative strategies to enhance users' experience and productivity in the workplace.

Change Management

Develop and deliver change management plans to transition client through significant changes such as re-organization, a new workplace or other changes.

Accountabilities

You will be an integral part of West India Work dynamics team.You will report to the Senior Director Operations Pune and Rest of West. You would be working with internal stakeholders to help grow the business as well as being involved with client relationship management to deliver high quality outcomes for our client.
You will responsible for engaging with the client leadership to understand the expectation and also contribute to process improvements and thought leadership materials.

Sound like you? Here is what we're looking for:

Education

A Degree or equivalent experience in a Real Estate or business-related discipline; Postgraduate qualifications, including an MBA or its equivalent, is an advantage

Knowledge & Experience

A background in Facilities with an experience of managing Pan India portfolio or a large portfolio. Relevant experience of over 10 years.

Work Style / Personal Attributes

Dynamic personality with strong communication skills. Strategic thinker, team player and innovative. Ability to lead multi-cultural, multi-geographical teams. Strong client relationship skills. A willingness to travel when required.

Pre Requisites

• Good research skills and attention to detail
• Ability to juggle multiple projects with superb accuracy
• Exceptional service skills over the phone and in-person support internal employees and departments
• PC skills - Microsoft Outlook, Word, Excel, PowerPoint
• Leadership Ability

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

-Pune, MH

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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