Job Description

OVERVIEW: Key Account Manager who will be responsible for managing of key accounts, maintaining a long-term relationship with accounts, and maximizing sales opportunities within them. RESPONSIBILITIES: Developing and managing a portfolio of Key Accounts Increase accounts revenue and identify fresh business opportunities adhering to given budget structure. Achieving monthly sales targets by identifying and developing new customers Maintain steady in-store visitation frequency to ensure implementation of brand presence Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet Coordinating pre-sales and post-sales follow up Achieving and exceeding weekly and monthly KPIs Key Accounts Analysis Ensure the ordered products are delivered in a timely manner Serve as contact point for key customers and internal teams Resolve customers\' complaints in an effective and respectful way Gather, report and communicate customers\' feedback on service, technology and product delivery Research and source new potential clients Measure, track and analyze key account metrics Create reports for upper management by collecting, analyzing data and summarizing information. Ensure listings and marketing plan are completed and implemented within the scheduled time frame. Keep abreast with industry and market trends and best practices Developing annual business plan for assigned customers to ensure that the plan is achievable, and regularly conduct monthly, quarterly business review, yearly business review with customer. Negotiate and finalize Business Development Agreement with customer. Monitoring category and brands performance against market, evaluating the effectiveness of promotions, activities, and takes corrective action, as needed to ensure achievement of business goals. Planning sales forecast in detail for all store formats to ensure supply accuracy Identifies product improvements by remaining current on industry trends, market activities and competitors. Maintaining accounts receivables within guidelines. Skills Comprehensive and current knowledge of company offerings and industry trends. The drive and energy to manage multiple accounts while looking for new opportunities. Excellent verbal and written communication skills. Ability to understand client needs and handle the negotiation process. Strong time management skills. Computer skills, especially MS Office

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