Job Description

PrintStop is hiring for the role of "Key Account Manager" for Mumbai location. Job responsibilities: 1) Key Account Management, Feedback & References
- Once customer has gone live, do account mapping and set plan to acquire more business from customer in terms of new verticals, additional geographies and additional products.
- Conduct regular meetings with the customer and solve issues if any.
- Maintain client master data and keep it updated with latest product addition and changes if any and keep tech team also in loop for the same
- Take regular feedback and get testimonials from the customer and prepare case studies
- Take references from the customer and share with team for further prospecting.
- Timely and well presented Customer review meets (strategic level) as decided by Management
- Handle one off offline enquiries of the customer
- Meet prospective customers and identify influencers, users, decision makers, detractors within different departments of the company. Collections -
- Responsible for on time collections from customers
- Ensure invoices have been received and put in process
- Solve problems around incorrect billing, deductions etc on prioirty 2) Reporting - - Responsible for sending timely reports (daily, weekly, monthly) to management
3) Ensure maximum customer satisfaction. Support team members to ensure orders go on time. Handle client escalation if any and ensure zero wastage
4) Accountable for Zoho response time, resolution time, customer happiness score and feedback ratingsPost delivery, responsible to take feedback from individual customers and share consolidated report with stakeholders
5) Implementing new projects from time to time
6) Team Trainings & Mentoring Education :
- Graduate / Post Graduate in any field
- 5+ years of experience in B2B account Management with large enterprises Experience selling in allied service industries like Facility management, Courier, corporate gifting etc
- Preference for handling international clients Interested candidate to share their resume at the earliest. Regards,
Lily D Job Types: Full-time, Regular / Permanent Pay: 950,000.00 - 970,000.00 per month Benefits:

• Flexible schedule
• Life insurance
• Paid time off

• Monday to Friday

• Day shift

• Yearly bonus