Job Description

Company Profile:

Bare International is a US based, global customer experience consulting firm with 30 years' experience. The company set the industry standard as the largest independent provider of customer experience research. Bare International has a global coverage with 10 Offices around the world. Our vision is to "inspire excellence" by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

We are seeking talented, educated, resourceful and passionate associates to join our fast growing team and grow with us. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.

POSITION AVAILABLE: Junior Project Manager / Project Manager - Junior Key Account Manager / Key Account Manager (Client Servicing)

Responsibilities:

Client management: * Act as a single point of contact for clients to maintain relationship

• Get trained on BARE systems / reports for clients
• Responsible for end to end project delivery i.e. development, optimization & delivery of client projects
• Build reports and set up the questionnaire(s) in close consultation with client & project management.
• Masters and maintains knowledge of client's business, competition, and latest industry news and trends.
• Giving value added recommendations & solutions to clients.
• Should be able to manage client escalation and concerns seamlessly

Project Management : * Planning and allocation of resources effectively

• To identify Operational/ Fieldwork issues and recommend solutions
• Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels
• Follow up and control project quality by spot checking
• Will be required to work on various tools and platforms for program management
• Should have basic Excel knowledge for project tracking purpose

Cost control: * Monitors agency/client budgets and billing process

• Commercial focus of changes and impact on costing & client fees
• Should be familiar with project budgeting, invoicing and vendor management

Associated Knowledge/Skills/Abilities Required:

• Education- Graduate / MBA with min. 4+ yrs. experience in Client Servicing / Key accounts management
• Preferable from any industry like Automobile, Hospitality / QSR industry knowledge

Competency Skills:

• Strong on Client communication and client management.
• Ability to work independently and to schedule time and resources effectively.
• Ability to motivate, and direct team members
• Ability to set up and manage projects keeping cost factors in mind at all times
• Ability to respond to team and customer needs; to meet commitments

Reports to: Senior Operations Manager - Bare India.

Industry - Market Research / Advertising / KPO/ BPO / Automotive / Hospitality

CTC offered - Min 4 Lacs - Max 6 Lacs. p.a

If you find the above skill sets matching your experience, please send your updated CV to