Junior Executive
Year Jagatdal, West Bengal, India
Job Description
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Job description: Junior Executive - Customer Care
Roles and Responsibilities
1. Manage Inbound /Outbound calls
2. Managing a team of representatives offering customer support
3. Resolving customer complaints brought to your attention
4. Over-seeing the customer service process
5. Monitoring the work of individual representatives and of the team
6. Possessing excellent product knowledge to enhance customer support
7. Maintaining a pleasant working environment for your team
8. Planning the training and standardization of service
9. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
10. Responding promptly to customer inquiries.
11. Communicating with customers through various channels.
12. Acknowledging and resolving customer complaints.
13. Managing a team of junior customer service representatives.
14. Ensure customer satisfaction and provide professional customer support
Qualification
Qualifications - Any degree
Requirements
Skills for Success:
1. Excellent Communication
2. Should be fluent in English, Hindi and Bengali
3. Good at Handling customer queries
Benefits
Perks and Benefits
l Performance based variable pay
l Employee friendly environment
l Monthly employee engagement
l Annual vacation
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Job Detail
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Job IdJD3260268
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJagatdal, West Bengal, India
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EducationNot mentioned
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ExperienceYear