Job Description

Position Overview



Provides day-to-day technical support for team members and system users of network infrastructure and internal desktop systems. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Recommends hardware and software solutions, including new equipment acquisitions, software and upgrades. May conduct training to help computer users understand and optimize basic and specialized applications.



Key Responsibilities

• Provides desktop support services for an assigned organization, location or function.
• Installs and configures desktop, workstation and peripheral devices (Windows, Mac, iPhone, iPad, Android tablets, network printers, etc.).
• Trains employees in workstation and device use.
• Manages work orders, problems or tasks within a structured ticket management system.
• Supplies first line user support for hardware, software, application operation and troubleshooting.
• Ensures that system backups are timely, accurate, reliable and functional.
• Supports printers, VOIP phones and other office infrastructure.
• Provisions accounts for new users and de-provisions for departing employees.
• Ensures equipment/system inventory is maintained as required.
• Maintains anti-virus software and decontaminates systems.
• Supports team projects within defined area of responsibility.
• Impacts the quality of own work and that of the team.

Required Qualifications




Education:

• BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and experience.

Requisition Employer Description

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. -Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.


Areas of InterestInformation Security and Technology
Experience LevelMid-Senior Level Associate
CountryIndia
Primary LocationHyderabad, Telangana, IndiaMumbai, Maharashtra, India
Remote - Work from HomeNo