It Support Engineer

Year Kolkata, West Bengal, India

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Parmanent
Kolkata
Job description
Requirement Summary :

Experience required 0 to 3 years
BCA or equivalent (IT Only)
Proven working experience in enterprise technical support, IT support or as a technical engineer Strong problem-solving skills
Excellent client-facing skills Excellent written and verbal communication skills
Have proven experience in supporting IT support

Roles and Responsibilities:

Take ownership of customer issues reported and see problems through to resolution
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Document knowledge in the form of knowledge base tech notes and articles. Basic knowledge of different web technologies HTML, CSS PHP, JavaScript.

Job Category
IT Support Engineer

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