Job Description

Who we are:
As North America’s oldest startup and Canada’s purpose-driven digital marketplace, The Bay is on a high-growth mission to rewrite the rules of retail to help Canadians live a colorful life. If you believe in the power of our iconic brand and thrive on problem-solving at scale, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We're looking for talented people who love a fast-paced environment, embrace change, and are looking to make an impact with groundbreaking ideas.

We are building a digital-first company and brand for a diverse world and we need an inclusive team to reach our potential. We strongly encourage applications from everyone to come and join a winning team that supports diverse thinking and demonstrates innovation, energy, creativity, and vision every day. You can learn more and view available positions in Bengaluru, by visiting https://www.hbcindiacareers.com/.
Who we are:
As North America’s oldest startup and Canada’s purpose-driven digital marketplace, The Bay is on a high-growth mission to rewrite the rules of retail to help Canadians live a colorful life. If you believe in the power of our iconic brand and thrive on problem-solving at scale, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We're looking for talented people who love a fast-paced environment, embrace change, and are looking to make an impact with groundbreaking ideas.

We are building a digital-first company and brand for a diverse world and we need an inclusive team to reach our potential. We strongly encourage applications from everyone to come and join a winning team that supports diverse thinking and demonstrates innovation, energy, creativity, and vision every day. You can learn more and view available positions in Bengaluru, by visiting https://www.hbcindiacareers.com/.

Job: IT Support Engineer

Overview:

The IT Support Engineer is responsible for providing on site IT Support to HBC India in Bangalore. The IT Support Engineer will look after all IT systems, including end user devices (e.g. Laptops, Desktops and Peripherals), Google apps, audio/ video conference, etc. Provides hands and feet support to PBX, servers, data & voice circuits. Demonstrating solid understanding of how to evaluate, deploy, configure and troubleshoot current IT systems, the IT Support Engineer will also research new technologies and leverage optimization techniques to ensure that systems operate efficiently. Key to this role, the IT Support Engineer provides a strong and dedicated customer service, able to provide first class support with the end-user in mind, whilst balancing user needs and security policies. The successful candidate will be flexible and open to learning new technologies and skills to enhance both individual and team technical capability in line with HBC values and goals & objectives.

Responsibilities:

• Provide 1st line support for computer hardware, software, and peripheral components to ensure a stable environment for the offices.
• Coordinate and execute implementation of infrastructure for new end users.
• Coordinate installation of systems by remote engineers.
• Provide hands and feet support/ initial trouble shooting steps for all network devices, including switches, routers, firewalls, voice, video, file/print servers, laptops, desktops, and cabling as well as transmission and telecommunications devices required by the business before engaging the platform teams.
• Leverage organization IT standards, solutions, processes and techniques to maximize the efficiency of all computer systems.
• Identify opportunities and recommend solutions for improving the overall network health by assessing overall effectiveness and efficiency.

Technical Skills/Experience:

Proven and established IT Support experience including:

• 3 to 5 years of experience in providing IT Support in a captive environment.
• Knowledge and experience of Windows 10 and 11.
• Knowledge and experience of Apple Mac OS.
• Experience of OS installation, application installation, processes, registry, patches, RDP, Sysprep and troubleshooting.
• Experience using PC and Server hardware (including network interfaces, hard drive configurations and installation of hardware components and drivers).
• Good knowledge of standard software packages (including GSuite for Business, MS Office applications, Antivirus, Backups, etc.).
• Knowledge of networking concepts (e.g. Systems, Protocols, Directory Services).
• Knowledge of telecommunication systems, LAN and WAN technologies.

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.