Job Description

Job Profile

The Compute & Storage specialist will report into the Compute & Storage Manager. The specialist will provide operational and project support of compute and storage, including physical servers, storage arrays, SAN & NAS, backup services as well as the cloud equivalent technologies across our entire infrastructure ensuring both our on-premise environment is current and up to date.

Key Responsibilities

Delivers a highly efficient, effective and available services to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to;

• Servers both Cloud based & Physical hardware
• Virtualization technologies (Hyper-V, VMWare)
• Azure storage
• Enterprise Storage Management (Netapp)
• Cloud integrated storage (including Talon)
• Backup technologies including Commvault and ASR
• DFS
• Server Operating systems
• Provide Incident, Problem, Change, Knowledge, Event Management, Monitoring and Request Fulfilment capabilities within the Infrastructure Team.
• Management of all relevant documentation including Global and local network diagrams, technical documentation, high-level and low-level solution design documents, Knowledge documents, procedure documents, change control, test plans and transition plans.
• Provides technical expertise to support the correct application of operational procedures
• Continuous Service Improvement - Benchmarking, performance monitoring ensuring that all infrastructure and services are configured/managed to optimum levels.
• Acts as 4th Level escalation point of contact with regards to Change, problems and incidents and see them through to resolution, managing suppliers where required.
• Assists with the configuration management and auditing of all infrastructure Services.
• Produce detailed documentation and conduct knowledge transition to other teams as required
• Acts as SME as part of project team for IT project delivery.
• Provides solution and architecture solution designs.

Accountabilities

• Perform effective Incident, problem and change management functions with regards to assigned services
• Performs day-to-day activities and checks as part of the on-going maintenance of the assigned services and that they are carried out in a timely manner as well as ensuring that a forward schedule of maintenance and upgrades are implemented
• Escalation into suppliers as and when required
• Maintains and manages full lifecycle for compute and storage components both physical and cloud
• Performs auditing of Infrastructure both physical & cloud
• Delivery of end to end delivery of technical change. This could be in the form of Projects, Continuous Service Improvements, Enhancements, Implementations and Technical refreshes
• Ensure that effective system performance/capacity monitoring for all compute and storage services
• Participate in/host post implementation/major incident reviews

Key Performance Indicators

• Infrastructure availability and mean time between failures
• Response times to issues/mean time to repair
• Service continuity test success
• Policies, procedures and other related documentation are up to date for team's services
• Continual service improvements
• Provides accurate and punctual regular and periodic reports, as required
• No significant security breaches and audits report have appropriate security measures
• Project deliverables
• SLA achievement for incident, request, problem and change

Candidate Specification
Qualifications & Education

• Educated to degree level in a related technology or engineering field, or relevant industry experience
• Azure Based Certification
• Other relevant professional IT Certifications (desirable)

Knowledge and Experience

• In-depth understanding of Windows Server 2012/2016/2019 and clustering with Hyper-V
• Firm understanding of Microsoft storage principles, clustering and technologies including NTFS, SMB, Storage Pools, Tiered Storage, iSCSI, MPIO, Dedupe, Stretch and Geo-Clustering, Windows Containers, HA
• Dell PowerEdge Server Infrastructure or similar vendor
• Dell / EMC SC Series Storage or similar vendor
• Solid understanding of NAS, SAN and other storage technologies
• Patching & Vulnerability Management (WSUS)
• PowerShell Scripting
• Good understanding of Active Directory, DNS, WINS, DFS, GPO
• Firm understanding of network technologies, IP v4 / Subnetting
• Excellent understanding of Intel and AMD chipset roadmaps and server infrastructure
• Solid current working knowledge of IaaS & Storage services within Azure including Blob, Disk and Table storage.
• Solid understanding of backup technologies and approaches
• Azure ASR and Backup and synchronisation of data between on premise and cloud solutions
• Experience analysing, troubleshooting, and providing solutions for technical issues
• Demonstrable experience of building strong and productive relationships with key business customers
• Able to communicate up and down the management chain, providing the appropriate message to the audience
• Supporting peers. Mentoring junior infrastructure engineers and contributing to a cohesive team

Personal Attributes

• Excellent understanding of change management within a medium or large organisation
• Ability to think logically, analyse situations, solve technical problems
• Excellent analysis skills
• Excellent document writing skills
• Ability to manage and prioritise tasks and activities for both self and others
• Logical and methodical approach to problem solving
• Ability to understand complex requirements
• Ability to communicate complex systems to non-technical staff
• Ability to effectively communicate with all levels of the business
• Managing internal / external relationships as a technical subject matter expert
• Strong Influencing skills - Ability to make things happen when not in a position of direct control.
• Sound decision-making
• Able to participate as a member of a multi-disciplined team
• Ability to work unsupervised
• Excellent working knowledge of ITIL concepts

If you meet 80% or more of what we're looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn't know we need.

Job Profile
About the business unit
Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. How to apply
To apply for this role, please complete our 15-minute application via our website. Our talent acquisition coordinators aim to provide feedback within 5 working days with the outcome of your application. More information about our application process can be found here. If you have any questions regarding your application or the role, please reach out to the dedicated recruiter listed who will be more than happy to help. Mott MacDonald is Work180 accredited - which means we actively support and encourage women to join our work force! Benefits we offer:

• 
  Pension matched up to 7%
  
• Life insurance
• An annual professional institution subscription
  
• Continuous development opportunities - because we want you to thrive
• Agile/flexible working - because life isn't 9-5
• Enhanced parental leave; shared parental leave policies - for parents and care givers
• Annual company performance bonus scheme - Subject to company performance
• Flexible benefits that suit you, including cycle to work & interest free season ticket loans .
• The opportunity to make a difference; learn more about our social outcomes
  

Other Information
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can assist.

Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

More about Mott MacDonald
We're a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person's differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence