Job Description

We are urgent hiring for IT Operations Manager.

Must Have Skills - UK/US Clinet Handling, Execellent Verbal & Comunication Skills, Team Handling , Execellent Administration Skills, Stakeholder Management, Vendor Mangament

Experince - Mini 6 yrs

CTC - Max 9 LPA

Notice Period - Immediate to15 Days

Comany Type - Product Based

Location - Noida

5 Days Working

Work from Office

Interested candidates can share updated CV on megha@shreemahakal.in or also call us on 7880074562.

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Key Responsibilities:

• Leadership of the Client Operations Team and Data Entry
• Overall accountable for the operations guaranteeing processes run smoothly and timings are met
• Maintenance of the tools used to project manage the tasks and team
• Coordinate with Account Teams on special requests
• Monitor timelines and ensure that risks are flagged and escalated on time
• Analyse internal/external reporting as needed
• Raise and follow up IT tickets when requiered
• Lead, assist and participate on meetings with peers and Stakeholders
• Lead / support recruiting process when needed
• Contribute to operational strategies aligned with the company\'s goals and objectives
• Set KPIs / SLAs for the team and ensure those are followed
• Report on such metrics monthly basis
• Responsible and accountable of team and new staff training
• Keep the team engaged and motivated
• Set up team yearly objectives and perform yearly reviews
• Prepare and follow-up on career plan for all team members
• Set up, maintain and document the appropiate processes to ensure the correct team dynamics to support the needed activities identifying opportunities to work more efficiently as a collective group
• Facilitate escalation to the Client Operations Team and Data Entry
• Work collaboratively and maintain relations with all other teams and business stakeholders

Requirements:

• Bachelor\'s degree
• At least 6 years of experience in similar positions or the related area and 3+ years of experience managing a team
• Excellent strategic thinking and problem-solving abilities.
• Strong leadership skills for large teams
• Excellent administrative skills
• Excellent organizational abilities
• Strong attention to detail
• Good communication skills with clients
• Good time-management and prioritization skills to manage multiple projects
• Demonstrable Experience with office management tools (Outlook, Microsoft excel and Microsoft Teams, in particular)
• Ability to make decisions and work under pressure
• Ability to work effectively in a fast-paced environment
• Able to work well in a team
• Excellent English verbal and written communication skill

Regards,

HR Megha

7880074562

Expertia AI Technologies