Job Description

The Role

Principal Accountabilities

• Operate the environment based on agreed processes
• Enforce the Atlas Copco Vacuum Technique Business Area (VTBA) IT Policy
• Adhere to defined operational processes and agreed SLAs & KPIs
• Quickly develop a comprehensive understanding of the applications and infrastructure within the environment and how they impact employees or members.
• Stay informed of production changes that could affect functionality and alerting.
• Contribute in ensuring that VTBA infrastructure is up and running for the business. In case of issues, help in reporting and resolving them at the earliest

Infrastructure Operation

• Perform monitoring of all managed infrastructure and services using provided tools and perform actions based on predefined instructions
• Troubleshoot alerts as per SOP
• Escalate issues to correct Infrastructure team if Incident can not be resolved with the help of available SOPs
• Co-ordinate with vendor for various services and hardware
• Monitor different backups, troubleshoot failures as per SOP and ensure all backups are completed
• Perform restore testing
• Align with Change management process
• Work as Major incident manager in case of major incident impacting VTBA

IT Security

• Ensure security best practices and standards are adhered to within the VT BA environment
• Ensure that users VT BA are following the agreed \xe2\x80\x9eUse Policy \xe2\x80\x9c
• Inform IT security officer and Head of IT about security breaches
• Ensure the IT security incident process is adhered to

Quality

• Support the continuous improvement process of the IT
• Improve the environment developing own ideas to optimize and quality and support processes
• Develop and maintain VT BA\'s environment documentation and solutions/knowledge database.

General operations

• Monitoring of alerts , applications and dashboards along with first level troubleshooting

• User access management
• SAP user management
• Office 365 administration
• Document all problems and issues encountered during the shift by using provided tools and prepare shift handover document.

IT Projects

• Perform and support central IT projects

What you can expect from us?

We offer you a modern and flexible work in a company that manufactures state-of-the-art and innovative vacuum products and systems. You will be part of a young and international team and will have the opportunity to support the latest technologies. This guarantees training and enables you to develop further. We work in flat structures and all IT colleagues are in direct contact with the internal customers to understand their technical needs and support them in technology. Thus, in addition to the technical network knowledge, you will also gain a deep insight into the internal processes and projects of our company.

What we expect of you?

3+ years experience working in IT operations team (NOC, SOC, Infra monitoring etc.) and troubleshooting networking, service desk, operations center and/or supporting large environments.

• Outstanding attention to detail, accuracy and quality of work; able to multitask in a fast-paced environment.
• Basic analysis and troubleshooting of network, applications, systems, and devices.
• Ability to work independently in an intense and dynamic work environment and as a team player shows initiative and has a strong desire to share knowledge with others.
• 2+ years experience with ITIL processes including: Incident, Problem, Change, Knowledge and Event Management.
• Excellent written and oral communications, including technical writing, phone etiquette, and customer service skills
• Able to communicate technical jargon to those that are not technical in a way that is understandable.
• Personal Computer hardware and software - communications protocols, problem diagnostics and repair, deployment.
• Knowledge in using monitoring tools like Nagios XI
• Good knowledge of Microsoft Office Products (Installations and troubleshooting)
• Good knowledge of Microsoft Active Directory (Add, Delete, Change)
• Good knowledge of Desktop client security - anti-virus and OS patch management.
• Good knowledge of Peripheral support (printers and scanners).
• Good knowledge of Windows platform server architecture configuration and administration.
• Good Understanding of server backup strategies and software (Backupexec and Veeam)
• Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
• Process-oriented; understands the organizational benefits of processes and the need for compliance.
• Suggest or implement improvements to team processes and procedures.
• Mentor or train coworkers on new procedures

Good to have certification (but not mandatory) :

ITIL V3

Cisco Certified Network Associate (CCNA)

Microsoft Azure Fundamentals AZ 900

City
Pune

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco