Job Description

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IT Operations Analyst II

Category: Digital & IT

Location:

Bangalore, Karnataka, IN

Job Title: Operation Analyst II - Power Platform

Department: GITO Digital Workplace APAC

Location - Bangalore

Job Level-5

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in a working environment where customer centric service delivery is the key strategic alignment with key stakeholders is essential? Do you have a knack for virtual collaboration and Livestreaming platforms and can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now and join a growing team, working in an international environment.

About the department

The position is based in Digital Workplace product area department, part of Global IT Operations (GITO) - an area with 400+ employees distributed across more than 25 countries, managing our Infrastructure, Operations, Global Service Desk, and Digital Workplace Services. The GITO Digital Workplace APAC department is a self-propelled unit based out of Bangalore, India working in an agile setup with global product teams for various digitalisation, communication, collaboration, and automation IT platforms. The growing team constitutes of experienced Digital Collaborations and platform Service Managers, IT Architects, Technical and Business Analysts who work together with our Danish and US team to cater to Digital workplace requirements for Novo Nordisk employees. As an area we are responsible for Microsoft 365 Platforms, PowerPlatform, Novo Nordisk Meeting experience and collaboration technologies, Computing and Mobile platforms and devices. Together we focus on how to build a great digital workplace while ensuring stable and secure operations.

The Position

As an Operation Analyst II - Power Platform, you will be responsible for

• Operations, maintenance and administration of Microsoft Power Platform and allied services such as PowerApps, Power Automate, Power BI , Dataverse, Data connectors etc.
• Execute development stories within the DACE (Digitalisation, Automation, Communication and Engagement) team in Digital Workplace product area as an integral part of the agile delivery team.
• Technical troubleshooting, problem investigation and user query resolution for Power Platform products.
• Manage stakeholders and vendors across Novo Nordisk for Power Platform as L2/L3 analyst. Strive for operational excellence in liaison with the service manager within the platform operations.
• Keep up to date with latest and changing MS and other relevant technology impacting Power platform.

Qualifications

• Bachelors\' or Masters in relevant field with 4-8 years of experience with IT Product/Service industry.
• At least 2 year of relevant experience in Power Platform and Power BI administration (Power Platform custom connector .gateway ,environment management etc.).
• PowerShell scripting knowledge.
• Good understanding of Azure fundamentals.
• Understanding of ITIL process and systems.

Good to have:

• Experience working in Agile project delivery and DevOps set up.
• Knowledge about cloud infrastructure and data verse is an advantage.
• Certified in Power Platform Fundamentals.
• Experience from working in a large global complex organisation is an advantage.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We\'re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we\'re all here - to ensure that people can lead a life independent of chronic disease.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

15 Jan 2024

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

Novo Nordisk