Job Description

About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what\'s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter. is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. We\'re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. We aren\'t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We\'re seeking the best diverse talent to shape and transform how the world connects. Find out more at . Job Information Job Code: 00270178 Job Family: Information Technology Job Function: IT Operations Short Description Monitors and maintains technology and infrastructure services support to the business and works with IT organizations and 3rd party service providers to ensure that \'best in class\' services are provided to the end users and that procedures are standardized and aligned with industry best practice and the IT Information Library framework. May have any of the following responsibilities: supports the partnership between IT managers and business leaders to obtain business requirements and development plans installs end user equipment, software, and telecommunications systems/networks and consults with the client regarding PC/Workstation and software problems and malfunctions supports and administers routine computer systems or databases resolves issues regarding installations, setups, error messages, system statues and downtime procedures and voice communications provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software provides basic user administration, assigns passwords and administers access rules. Goals and objectives are assigned by an immediate supervisor. Work performed depends on others for instruction, guidance, and direction. Deals with routine to moderately complex problems or issues. Experience 1 - 3 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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