Job Description

IT Infrastructure Support Engineer - Chennai - BMW Designation: IT Infrastructure Support Engineer Work from Office Experience: 4-6 Years Budget : Up to : 10-12 LPA JD: Responsibilities

• Dealing with and resolving helpdesk requests through call or email as per SLA.
• Troubleshoot and resolve issues with software or hardware and other enterprise applications.
• Identify and escalate tickets requiring urgent attention and action.
• Resolve and respond in a timely manner to service issues and requests.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• End-user support, troubleshoot and document technical issues.
• Install configure and update computer software, hardware, operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Assist with onboarding/offboarding user accounts.
• Keep inventory of all equipment, software, and license users.
• Perform regular Audits of IT Assets and manage inventory.
• Performs other duties as required or assigned by leadership which are reasonably within the scope of duties enumerated above. Requirement
• Excellent written and verbal communication.
• Proven experience as a help desk technician or IT support role.
• A degree in computer science or a related field would be preferred.
• Excellent work ethics and strong attention to details.
• Able to demonstrate well and explain complex technical issues to both technical and nontechnical clients.
• Understanding on LAN, WAN, printers, routers, Switches, Windows, IOS devices and Servers.
• Ability to diagnose and resolve basic technical issues.
• Good problem-solving skills.
• Flexibility to work occasional weekends or night shifts during business requirement.
• Working knowledge and expertise with a variety of computer systems, software, hardware, applications, mobile devices, networking and IT Infrastructure.
• CCNA, MSCE , CompTIA certifications would be an added advantage.

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