WHAT YOU'LL DO

As an IT Senior Business Analyst, on BCG?s IT HR Systems Group you will have the responsibility for functional & technical support of BCG's global custom application on Workday Extend. You will work to provide an ongoing support on Workday ranging from enhancement requests, day to day operational activities, & working with Developers to advocate and support end user requirements.

YOU'RE GOOD AT

To be successful, this individual must

• Have a sense of urgency in task execution, be well organized, able to solve complex issues and be interested in meeting high expectations while working in a very rewarding environment offering exceptional opportunities for learning and growth
• Ability to partner with the business to understand needs and translate them into technology requirements, using a consultative approach to understand the system functionality and apply that knowledge to solutioning / working with the business on process efficiencies
• Analysis, trouble-shooting, problem resolution and deep technical review
• Functional & technical support on a custom application
• Under the direction of the HR Systems Director and the Performance Product Owner, work with the HR & IT HR teams in the planning and execution of application?s functional/technical projects
• Manage and configure updates to Workday Extend by partnering with the product team, documenting requirements, tracking updates through Jira, and managing updates through sprint process
• Be the voice of the customer, advocate on behalf of our user base to increase their experience and satisfaction with Workday Career Development process
• Have overall responsibility for the health of the Workday Extend application, in terms of quality of operational effectiveness from a functional & technical standpoint
• Work closely with software vendor in the planning and design of application changes (including upgrades) and coordinating on delivery and deployment processes
• Stay abreast of functional & development tools, trends and practices, and act as an evangelist for items that should be considered for future initiative
  

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 
  Lead requirements, design and configuration workshops for implementation projects as well as enhancement projects
• Create clear and comprehensive specification documents for application modifications and new functionality additions, for Workday
• Manage and implement application configurations
• Develop and execute comprehensive test plans to ensure high quality prior to deployment
• Experience working with customers to gather requirements and translating them into system/technology requirements is a must
• History of working with confidential data is preferred
• Bachelor?s Degree with 3+ years of experience in a technical support and/or software development role preferred.
• Experience supporting large corporate applications and systems.
• Experience in the HR domain and on a custom application is required.
• Strong technical troubleshooting skills, including debugging and analysis of performance issues.
• Strong communication skills and ability to work closely with users and provide a high level of customer service in a friendly, professional manner.
• Able to generate reports based on raw data (Strong Excel & PowerPoint Experience).
• Experience in a Global environment preferred.
  

YOU'LL WORK WITH

The IT Business & Technical Senior Analyst will join a team of

• Other members of the HR IT team, including Workday Delivery Team, the Performance squad, and other squads under the HR Tribe
• Global HR stakeholders to prioritize, document, and test enhancements to existing systems
• Development and QA Teams on enhancements