Job Description

IS Functional Analyst Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. The IS Functional Analyst will collect and drive business priorities through translation of business needs and requirements into IT specifications and implementation of capabilities. As part of the Global Digital Solutions team, but also in support of the broader CX portfolio, this role will work as a member of Scrum teams understanding consumer needs, writing business-language and/or technical user stories, and when appropriate lead & implement technical delivery of solutions aligned as assigned. They are complex problem solvers following the Agile framework ensuring the goals, scope, and product domain are understood by everyone involved. This position reports to IS ServiceNow BA Lead/Manager Your responsibilities Works with the business to gain an understanding of the business problem and conditions Identifies products that will tackle the business problem in partnership with broader IS Teams Explain to business how requirements may be implemented from a functional standpoint and drive/improve User Experience Apply compliance requirements within scope of responsibility, provides documentation and participates in compliance activities as requires Deliver overall experience to maximize return on investment and drive business value/results through products and platforms Shape business needs and translate them into innovative solutions combining multiple products and platforms, aligning Agile team capacity with top business priorities Writes, manages, and clarifies user stories and may develop use cases for sophisticated requirements Lead technical delivery of solutions aligned to those stories where required Works with the business and Agile team to ensure teams stay 2-3 sprints ahead of PI or Sprint cycles and ensures each feature level deliverable is aligned to a definition of readiness to enter sprint Maps out and maintains business processes to serve as reference for development and IT support, looking for opportunities in partnership with others in domain for business process efficiencies Enable User Experience and Design Thinking principles in the outcome of the requirements and provide feedback to business on ways to improve and drive User Experience Lead product health, technical quality and market impact through metrics developed in partnership with others in train / domain Your background Bachelor\'s Degree in Computer Engineering or a related discipline Minimum 2+ years\' experience with ServiceNow very good knowledge of the platform including ITSM, ITOM, HR and CSM modules ServiceNow Administrator Certification and ITIL V4 Experience in performing analysis and identifying solutions, in creation of functional design documentation, configuration documents and test plans Familiarity with Agile Methodologies and backlog prioritization Outstanding communication skills (writing, presentations, etc.) and a proficient level of English (mandatory) More about us It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Your benefits Enjoy a stable employment in a company with a long history in innovation and technology Collaborate with experienced experts in an international environment Seize individual development and training opportunities, from job specific to soft skills Private medical care (including offers for family members) and life insurance Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities Apply now for this job and become our next IS Functional Analyst Work model: hybrid #LI-hybrid

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