Job Description

Opportunity Key Responsibilities: Provide customer and systems support of SOA suite software and systems. Clearly document customers\' system errors and actions taken in the debugging steps to the resolution of the problem. Candidate should have strong troubleshooting skills and monitor various aspects of the services as part of the day-to-day job to resolve issues. Should be familiar with automated tracking, escalation, resolution and closure of issues. Identify and document product defects to Oracle Support. Candidate is expected collaborate with various scrum teams to meet the SLA requirements. Demonstrate strong troubleshooting and analytical problem-solving skills. Able to multi-task and manage multiple technical issues reported by scrum teams. Handling, coordinating and resolving incidents and identifying root causes. This will be 24 x 7 Operation Role and candidate is expected to work in shifts to support scrum teams in different geographies. Do admin level config changes and performance tuning Monthly Application Reviews on performance and billing Ability to work in pressure environment within defined KPI/SLA,24x7 Support We are looking for: At least 6 months hands -on experience providing operations support on Oracle SOA Suite 12c Market Place from Oracle Cloud. At least 3 years hands on operations experience on middleware, linux and database for soa suite on premise version. Good working knowledge on OCI Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events. Ability to troubleshoot issues involving platform performance under load. Working knowledge on OEM13c Working knowledge on Oracle DB 19c, Weblogic config Shell Scripting, MS Office Manage & Administer SOA Suite on Marketplace Technology Stack Administer WLS Suite, OSB, MFT, BAM and Enterprise Scheduler Support Technical Team as part of Managed Services Support in Incident, Change & Release Management SOA Cluster Monitoring & Support Weblogic Administration, Backup/Restore Deployment, User Management, Patching Creation of New Instances Provision and manage SOA/MFT Market Place Instance Log Monitoring, Scaleup/Scale Down, Shutdown/startup Good Communication Skills Comprehensively document all technical deliverables (Desirable) Oracle Cloud operations associate certified (Desirable) Agile ways of working

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