Job Description

Posting #: 2023-925766 Non-Union Position : Intake Assistant Department : One-Link Status : Temporary Full-time (for approx. 1 Year) Hours: Monday-Saturday, days and evenings,7.5 hour shifts (hours are subject to change based on operational needs) Site : Off-Site, Bristol Circle Halton Healthcare\'s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always! At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with \'exemplary patient care, always\' at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve. Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care. One-Link is the centralized access model for Adults 16 and over for addiction and mental health services to enable equitable access and coordinated care to make it possible for people to receive the right care, at the right time and in the right place. This Is What You\'ll Be Doing As a one-Link Intake Assistant you will be working in a busy and fast paced environment using e referral technology along with a call centre functionality and meditech in your work functions. Primary tasks involve coordinating administrative services such as answering calls and providing information, Scheduling clients for telephone and in person appointments, utilizing scheduler registration functions, ensuring a warm transfer to a clinical team member when required, performing data entry, purchase orders, statistics, report compilation, forms/document development, event organization and planning and other administrative activities for the regional program as it expands and grows. This Is What You\'ll Need To Do It Halton Healthcare Services is seeking individuals who are competent in their chosen profession; patient/customer focused; team players; effective communicators; caring and respectful and are fiscally responsible. Office administration diploma from a recognized college or equivalent experience required Minimum 3 years relevant experience working in a healthcare setting Experience working in an addictions or mental health program in either the community or a hospital setting preferred Proficiency with Microsoft Office package (Word, Outlook, Excel, PowerPoint) Demonstrates tact, diplomacy and ensures confidentiality is maintained Demonstrates excellent organizational skills to effectively prioritize and handle multiple tasks Exceptional customer service skills over the phone and in person Must be self-directed and able to work with minimal supervision Demonstrates commitment to on-going learning and able to learn new tasks quickly Demonstrates excellent problem solving and critical thinking skills Work well as part of a multi-disciplinary team Must be physically able to do the job Satisfactory employment and attendance record required Date Posted: October 19,2023 Internal applications due by: October 26, 2023 Please apply if you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are. Please submit your application via our website at www.haltonhealthcare.com directly to this posting and include a current copy of your resume. W e thank all those who apply but only those individuals selected for further consideration will be contacted. In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination and Management Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals\' health concerns arising from exposure to scented products. We ask for everyone\'s cooperation in our efforts to accommodate health concerns. All Halton Healthcare staff, professional staff and volunteers are encouraged to be vigilant about identifying and reporting safety incidents in their everyday practice. They also have a role in analysis, recommendations and follow through to implementation.

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