Job Description

Basic Function

• Responsible for processing transactions received from the Onshore team on a daily basis

Essential Functions

• Process various transactions for Annuities and investments. Processing the Death of the Annuitant in the system as per the request coming from Bene or Contingent Annuitant
• Transaction processing using multiple applications and doing thorough research for accurate processing
• Verify all necessary documents and details before processing any transaction and take the decision to complete, Pend, or refer the case
• Understand and interpret the handwritten documents from US customers

Primary Internal Interactions

• TL/ AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the TL and monthly evaluation of performance.
• Process Reviewer for the purpose of feedback and audit.

• Trainers for the purpose of pre-processing and process training.

Primary External Interactions

• BCS Subject Matter Expert for the purpose of seeking clarifications/ missing information.

Organizational Relationships
Reports To: Team Leader/ AM \xe2\x80\x93 BCS
Supervises: None

Skills

Technical Skills

• Computer navigation skills
• Keyboarding and data entry
• Knowledge of MS Excel,
• Basic knowledge of MS Word, PowerPoint, Internet

Process Specific Skills

• Call Center Experience would help
• Data entry skills

Soft Skills (Mandatory)

• Good written and oral communication skills
• Strong understanding and comprehension of the English language
• Good Analytical, problem-solving skills
• Very High Detail Orientation
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment
• Team player
• Positive attitude

Soft skills (Desired)

• Demonstrate ability to work independently and in a team environment

• Self-disciplined and results-oriented

Education Requirements

Bachelor\xe2\x80\x99s degree (Any Stream) or diploma with a minimum of 15 years of education.

Work Experience Requirements

At least 1 year work experience in any field.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world\xe2\x80\x99s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.