Job Description

Position Summary


Position responsible for registering Request for Proposals (RFP). The process consists of responsibilities currently performed by the Underwriting Associates and New Business Coordinators when registering (logging/assigning) RFP\xe2\x80\x99s from the brokerage community within MetLife U.S. Affiliate systems. The associate will be required to perform daily operations functions.


Job Responsibilities

Essential Functions

• 
  Determine if basic required information is provided within the Request for Proposal (RFP)
• Register cases in the intake system (Sales Radar)
• Upload various documents into the intake system (Sales Radar)
• Manually key data into Excel spreadsheets
• Create and distribute standard \xe2\x80\x9cDecline to Quote\xe2\x80\x9d letters to Sales Reps within iMPAQS
• Forward emails to on-shore escalation team that have missing information

• 
  Any other essential function that may occur from time to time as directed by the Supervisor.

Knowledge, Skills and Abilities

Process Specific Skills

• Knowledge about the Insurance industry in US
• Knowledge about US Culture

Knowledge and skills (general and technical)

• 
  Excellent listening, oral and written communication skills
• Ability to escalate issues, if required
• Proven customer service skills
• Excellent analytical and research skills
• Accounting/math problem solving skills
• Well organized and flexible with a sense of urgency approach
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production/metrics driven environment
• Adaptability to change
• Strong understanding of systems
• Ability to handle feedback and be open to continuous process improvements
• Strong English skills that allow for reading, understanding and subsequent interpretation of the data

MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world\xe2\x80\x99s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.