Job Description

Job Responsibilities

• 
  Ensure that the process transactions are processed as per Desktop procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
• Communication skills – should be able to read and interpret business documents and communicate in English language with the internal and external customers if required.
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Adaptability to change
• Self-disciplined and result oriented
• Ability to manage multiple tasks prioritizing effectively.
• Ability to find creative and innovative solutions to business problems
• Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the “at a glance” information.
• MS PowerPoint skills desired but not mandatory

Any other essential function that may occur from time to time as directed by the Supervisor.

Knowledge, Skills and Abilities

Education

• 
  Graduates or Diploma holders with at least 15 years of education

Experience

• Minimum six months of work experience in a related field is required. Experience in Insurance organizations, Banks shall be preferred.

Knowledge and skills (general and technical)

• 
  Good Computer navigation skills
• Good keyboarding speed (Greater than 35 words per min)
• Knowledge about the Insurance industry in US
• Knowledge about US Culture
• Fundamentals of Auto and home insurance policies and procedures
• Knowledge of state underwriting guidelines and procedures to include referral criteria
• Communication skills – should be able to read, speak and interpret business documents.
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Self-disciplined and result oriented
• Ability to multi task

Other Requirements (licenses, certifications, specialized training – if required)

• NA

Working Relationships

Internal Contacts

(and purpose of relationship):

• 
  AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
• QCA for the purpose of feedback and audit.

Trainers for the purpose of Pre-process and Process training.

External Contacts (and purpose of relationship) – If Applicable

• 
  SME / Trainers at the client end for training

MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.