Job Description

Organizational Relationships Reports To: Assistant Manager, Structured Settlement- New Business Installation Supervises: 0 Skills Technical Skills Good computer navigation skills Good keyboarding speed Good knowledge of complete Ms Office suite Process Specific Skills Knowledge about the Insurance industry in US Knowledge about US Culture Knowledge of Insurance principles. Soft skills (Minimum) Proficiency in English language both written and verbal skills Communication skills - should be able to read, interpret business documents. Analytical and interpersonal skills Escalate issues if required Data gathering ability/ Eye for detail Team work/ Managing Self / Adaptability Ability to work successfully in production driven environment Adaptability to change Ability to work on routine/standardized transactions Soft Skills (Desired) Self disciplined and result oriented Ability to multi task Ability to work effectively as part of a team Basic Function A Structured Settlement is a unique financial arrangement, involving periodic and lump sum payments, that a claimant accepts to resolve a personal injury tort claim or to settle a statutory payment obligation Essential Functions Analyze, validate and process transactions as per Desktop procedures (L3 & L4). Analyze and research all discrepancies. Investigate and resolve outstanding items. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures. Ensure that the assigned targets are met in accordance with SLA and Internal standards. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence. Ensure adherence to established attendance schedules. Any other essential function that may occur from time to time as directed by the Assistant Manager. Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Associates for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. Subject Matter Expert for the purpose of work thread related issues and escalated transactions. QCA for the purpose of feedback and audit. Trainers for the purpose of Pre-process and Process training. Primary External Interactions SME / Trainers at the client end for training. Pre-requisite Educational Qualification Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education. ( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required) Work Experience Requirements: Experienced: 12-18 months of customer service experience in non-voice/blended environment Candidates with less than 12 months in single organization need not apply Fresher\'s Technical Skills . Computer navigation skills . Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy) . Minimum knowledge of MS Excel and MS Word. Process Specific Skills . Effective communicator / Speaks clearly & succinctly. . Strong understanding and comprehension of the English language

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