Job Description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual\xe2\x80\x99s passions, growth, wellbeing and belonging. We\xe2\x80\x99re a technology company that leads with our humanity\xe2\x80\x94driving our business priorities alongside meaningful social, community, and societal impact. Since 1992, Ciena has been driven by a steadfast pursuit of network innovation. We believe in a network that grows smarter, more agile, and more adaptable every day. This means the majority of your daily, digital interactions in your world, whether streaming video, using your voice A.I, video or voice calls to a friend or loved one \xe2\x80\x93 are enabled by Ciena technologies. Blue Planet, the Software division of Ciena, provides outstanding intelligent automation software and niche professional services to help clients modernize their IT and network operations. Driven by policy and AI-based insights, Blue Planet delivers the closed-loop automation tools needed to align IT and networking processes\xe2\x80\x94critical to facilitating digital transformation and an adaptive network. If you want to be part of the company that delivers these outcomes, then the Blue Planet division of Ciena is the place to be. (Visit www.blueplanet.com.)
We are looking for someone with a passion for adult learning and experience crafting technical training. As a learning content developer, you will work directly with Blue Planet software engineers to build engaging learning solutions by identifying source data, researching, and collecting available engineering information, and testing procedures for accuracy and validity in the lab. A technical background in telecommunications networking, OSS, or software development, or some other technology area would be a strong plus for this position. Responsibilities

• You will be responsible for all phases of instructional development as you build learning content for Blue Planet network management software. This would include need analysis, content gathering, designing courseware, and developing learning products using various e-learning tools.

• Identify, interview, and establish relationships with domain experts, technical staff, and management to develop training content
• Design and develop innovative learning solutions that meet audience training needs
• Prepare storyboards and content outlines
• Build learning content including video tutorials, technical walkthroughs, animations, classroom training, and self-paced labs
• Acquire and interpret a range of engineering information including technical notes, design speci\xef\xac\x81cations, and related documents
• Analyze new product releases to determine the impact on existing training content and identify new training needs
• Develop project plans and timelines

• Participate in our online community by responding to customer questions and posting knowledge-based articles
• Collaborate with instructors to design effective classroom activities and exercises

Requirements

• Technical degree (BE/BSc or greater), or equivalent combination of education and technical training development
• Minimum 4-5 years\xe2\x80\x99 work experience in technical training and/or technical content design and development
• Demonstrated skill in crafting original technical training and online content for telecommunications or software development
• Excellent verbal and written communications skills
• Experience working with computer and telecommunications network products, terminology, and technology
• Technical understanding of cloud computing and virtualization platforms (AWS, Azure or VMWare) Familiarity with Linux
• Understanding of REST and web applications
• Experience with Python, Java or other programming languages
• Knowledge of HTML, CSS, JavaScript, JQuery, and JSON
• Ability to plan, schedule, and be \xef\xac\x82exible while meeting tight deadlines
• Demonstrated expertise with eLearning development tools such as Articulate Rise, Camtasia, Captivate, Storyline, and Adobe Creative Cloud
• Demonstrated experience in training development using basic instructional design models such as ADDIE, SAM, or equivalent
• Ability to research, understand, and communicate sophisticated technical topics
• Good interpersonal and collaboration skills in working as part of a distributed team
• Time management and multi-tasking skills

About Ciena Ciena is a network strategy and technology company with a passion to provide an experience to you and our customers that is as exciting as the outcome. We attract the most creative\xe2\x80\x93 those with outstanding talent, motivation, and the right demeanour to chip in to our success. Our culture balances our willingness and informality with integrity and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.