See yourself at Twilio
Join the team as our next Instructional Designer.
Who we are & why we're hiring
Twilio powers real-time business communications and data solutions that help build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This is an exciting opportunity to join a dynamic, growing training and enablement team that is responsible for onboarding and upskilling new Twilions in Customer Support on topics such as Twilio's products, support processes and tools, and soft skills. You will work with a team of instructional designers as well as stakeholders within support to assess organizational needs and to design, develop, and deliver training materials to Twilions in the Support organization.
Responsibilities
In this role, you'll: design, create, and deliver engaging learning content (e.g. job aids, e-learnings, micro-learning video content, learning plans, and learner communications). Specific examples include:
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