Job Description

Job Title: Inside Sales Representative Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: . Work within a dedicated territory and team for the assigned client to achieve the revenue-based quota by selling renewals/services, may offer up- sell opportunities. . Provide accurate weekly/ monthly/ quarterly sales forecast. . Mastery of product knowledge and technical understanding of services to assess client requirements. . Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage. . Manage external competitive pressures and handle objections to retain customers or win new customers. . Manage high volume of customer contacts through phone and email each day - majority of communication is outbound. . Work with the team and management to provide professional experience during all interactions with customers and prospects. . Maintain the customer management system (CRM) to ensure all relevant data is captured. . Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts. Key skills & knowledge: . 2+ years of experience working in a customer service or sales capacity. . Prior success in achievement of personal and team sales quota/goals . Experience in high-volume calling . Experience learning new technology and data. . Problem solving skills. . Excellent knowledge of MS Office programs . Experience working with Salesforce.com or similar CRM. Education - Graduate Disclaimer: - \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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