Job Description

Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies. Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about Rs.21,450 crores* (2.66 billion euros) in 2018 of which Rs. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates.

In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at .



Customer complaint management, Customer champion
+ Coordination for 0-Km and Field claims:
Manage investigation at customer site, registration of complaint tracking, setting up of immediate containment at customer site
+ Coordination of worldwide cross GB claims topics
+ Prepare customer management Q-meetings, bringing voice of customer into the organization, Coordinate with ROIN functionaries to address customer pain points for effective closure
+ Negotiation of warranty reimbursements, Negotiation of major claims and recalls within IN operation
+ Drive quality improvement measures at customer site - Problem caused by customer
+ Documentation and distribution of customer specific and regional required quality procedures
+ Reporting of warranty status customer specific and cross GB
+ Monthly Q reporting to leadership & participate in Q improvement, customer perception program

Qualifications

BE - Automobile / Mechanical / Electrical / Electronics

Experience : Min 5 ~ 8 years

Additional Information

Requirements - Essential:

+ Working knowledge on Quality management system, problem solving
+ Good understanding on Automobiles - Engine Management system
+ Exposure to automotive service with respect to vehicle/engine diagnostic approaches, trouble shootings. complaint handling.
+ Good business communication & technical reporting / presentation skills.
+ Experience in leading teams, drive solutions
+ Good coordination skill, able to coordinate with internal external stake holders
+ Good Analytical & negotiation capabilities.
+ Able to work under pressure situation & steer the team
+ Readiness to travel on short notice, ready to relocate & operate from different customer region

Requirements - Desirable:

+ Multiple language skills
+ Knowledge on IQIS / SAP / Sales Force
+ Knowledge on Change management, Quality methods & systems
+ Car driving ( with valid license)
+ Basic knowledge on advanced Q tools
+ Digital fluency & experience in digitization projects